Customer Service Manager
Resume:
**** *. **** ******, *********, WI *****
******@*****.***
John E. LeAir
Work experience
**** – Present Recycle Technologies, Inc. Waukesha, WI
Shop Manager
Oversee safe daily operations of shop through one on one training and diligence.
Hire drivers and shop employees.
Manage daily route to ensure optimal customer satisfaction.
Train employees monthly.
Prepare yearly reviews, disciplinary actions.
Delegate jobs and responsibilities to employees – set goals and deadlines.
Enforce and adjust work schedules according to work load and reduce or eliminate
overtime.
Maintain and improve production goals.
Conduct daily inspections of plant and yard looking for DNR, EPA and OSHA
discrepancies.
Perform routine preventative maintenance on fleet, forklifts and shop equipment.
2011 Veolia Environmental Services Fort Atkinson, WI
Route Supervisor
Educate, train, and orient new Drivers on procedures for proper and safe operation
of vehicles. Handle disciplinary action as needed.
Perform driver route observations
Resolve all customer service issues resulting from collection operations in area.
Communicate with appropriate County personnel as to status of routes on a daily
basis.
Communicate all temporary or permanent route changes, personnel changes and
customer issues to appropriate City personnel.
Develop and/or implement training handbooks, demonstration models.
Preparation and delivery of safety / operations meetings.
2010 - 2011 Go Riteway Bus Service Oak Creek, WI
Operations Manager
Oversee daily branch operations.
Supervise drivers, office personnel, and maintenance personnel.
Co ordinate and monitor specific daily route management needs for local school
board(s) as well as pre start up route planning.
Promote the highest standard of quality service to employees through teaching,
coaching, training, counseling and personal example.
Counsel employees in performance and disciplinary matters.
Communicate with employees concerning branch and company goals, objectives
and policies.
Supervise vehicle assignment in accordance with branch practices and/or collective
agreements. Liaise with Shop Foreperson to ensure vehicle maintenance programs
are completed in a cost efficient, timely manner.
Implementing new company programs or policies
Oversee compliance with branch practices and/or collective agreements and work
towards the resolution of labor/employee grievances.
Interview and hire driver applicants.
Assist Safety with accident and WCB investigations and complete all related reports
Ensure compliance with the company's return to work program and provide
recommendations that would better meet the needs of both the company and the
employee.
Coordinated operations with school district. Negotiate scheduling and billing issues.
Track, review and submit all district billing.
2001 - 2009 Durham School Services New Berlin, WI
Safety and Training Director/Driver Care Manager
Hire, train, supervise, coach and evaluate performance of bus drivers.
Ensure drivers are trained, licensed, tested and certified as required by law to drive
agency vehicles.
Facilitate regular staff meetings and problem solving sessions.
Managed accident scenes by coordinating with all parties to accurately process
paperwork.
Collaborate with regional managers, staff and families regarding driver
performance.
Design, provide and routinely assess driving, safety and other related training.
Maintain and update policies, procedures and handbooks per Federal/State
regulations and agency directives and guidelines.
Maintain accurate records/documentation of training, licensing, testing, physicals,
driving records, etc.
Assisted in advertising employment opportunities with our company as well as
updating the Workforce Development website and affiliated paperwork.
Assessing transportation and training needs: evaluating requests for service and
current expertise levels of drivers, and creating plans to assure that both adequate
transportation and qualified drivers are available to meet current needs.
Identify the most efficient routes and arranging for ample staffing to meet the
transportation needs of children and families.
Schedule routine and emergency repairs and maintenance of all agency vehicles.
Ensure daily, monthly, and annual inspections of agency vehicles occur.
Obtained CDL with class B, C, D with School Bus, Passenger and air brake
endorsements.
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