Ticola M Rodgers

** ********** **** ** #****

Houston, TX 77025

832-***-****

acd8h5@r.postjobfree.com

OBJECTIVE

To obtain a challenging and responsible position within an organization that will allow me to apply and

utilize my experience and skills for potential and mutual growth and benefit.

EMPLOYMENT HISTORY

Central Care Community Health Center-MLK

Certified Medical Assistant

• Room patients, perform and document vitals, administers vaccines, medications, injections according

to policy and procedure.

• Pain assessment

• Update medication list in EMR, give patients a copy of updated medication list

• Perform EKG's

• Visual screening using Snelling eye Chart

• Audiology screening

• Emergency equipment function checks

• Monitor/document temperature checks, document corrective actions as applicable

• Phlebotomy, waived lab tests according to protocol in the absence of assigned lab person

• Participate in proficiency testing

• Perform and document emergency equipment function checks

• Check crash cart at required interval and restock as necessary

• Practice effective infection control

• Assist or initiate care in life- threatening emergency situations such as Code Blue

• Ask patients to complete satisfaction surveys

• Abides with all HIPAA rules and regulations.

• Disposing of biohazard waste according to OSHA standards.

• Practicing OSHA safety standards.

• Performing accurate, legal, and ethical documentation at all times.

• Discharge patient at the end of visit and re-schedules as applicable

• Print Care of Plan at the end of visit

• Other duties as assigned by applicable manager/leader

• Asks patients to complete a satisfaction survey on each day of visit (10 daily)

• Performs other duties as assigned inclusive of travel from one CCCHC site to another to perform

National Center for Phlebotomy-Houston

Director of Admissions/Lead Instructor- November Clinical Medical Assistant, Phlebotomy, EKG

2011-present

• Instruct assigned courses in accordance with course competencies/objective.

• Select and utilize a variety of approved course materials and teaching methods – such as using

lectures, demonstrations, discussion groups, and seminars - to ensure the needs of the individual

students are met in the program (utilize instructional plans)

• Explain and demonstrate hands on related laboratory/practical/clinical procedures

• Utilize a variety of communication methods to promote higher student retention

• Manage classroom teaching conditions and environment through active instructor presence in order

to promote positive classroom discipline and control, timely class meetings, and appropriate use of

furniture and equipment

• Provide students with academic support and advice, give referrals for additional assistance as

required, tutor if necessary, and provide other assistance as needed

• Monitor, evaluate, and document students’ progress through observation, tests, and examinations in

theory and practice

• Ensure related clinical supplies and equipment are up-to-date

• Demonstrate evidence of professional growth and academic currency

• Other duties as assigned

• Recurit and register students for courses

• Set enrollment goals in conjunction with Director of Education

• Develop and implement strategies to meet the goals.

• Manage all areas of enrollment.

• Coordinate outreach and marketing activities in conjunction with the Development Director and

Administrator.

Numa Enterprises-Houston

Owner/ CPR & First Aide Instructor October 2011-present

• Overall company strategy and operational plan

• Recruitment and development of new accounts acquisition

• Create new policies, management input, review

• Develop standards of performance improvement plans

• Control monthly reports, quarterly reviews,

• Community relations: public relations, community participation

Sunrise Senior Living- Katy

Reminiscence Care Manager September 2011-prestent

Sunrise Assisted Living- Eden Brook of Champions

Reminiscence Care Manager June 2006- December 2006

• Provide assistance to residents with tasks involving grooming and personal hygiene

• Assist with daily living activities including light housekeeping

• Providing dining services

• Doing laundry and more

• Attend social outings with residents while ensuring their safety

• Lead / attend group activities for social enjoyment and learning

• Notify management of changes in condition of residents and recommend adjustments in level of care

and service

• Interact with residents' families and provide status updates

Comprehensive Sleep Medicine Associates, PA – Houston & Sugar Land

Senior Scheduler/Medical Assistant July 2010-August 2011

• Maintain sleep study schedule, clinic schedule, and assist with DME schedule

• Obtain detailed questionnaires from patients and coordinate order from clinicians

• Process all new referrals from MD’s and DDS’s. Insurance verifications, referrals

• Manage and maintain Access Database department for processing

• Switchboard operator: answer, transfer and direct incoming calls using multiline telephone system

• Check clinic patients in-and-out, ensured that insurance and demographic information is current,

collected co-pays or financial obligations upon arrival

• Document detailed day-to-day activities via Daily Activity Report . Prompt clinicians of all patient

activity and/or need.

• Maintain Special Admit List with off site security company.

• Manage inventory control, inspect all linen arrivals, call for “hotshots” for updated needs. Work with

housekeeping to keep sleep lab as a 5-Star sleep facility

• Perform Medical Assistant support for clinical operation when MA is on vacation or sick leave or as

needed

• Data Entry

Work at 7th Annual Sleep Education Consortium, Inc (501 (c) 3 non-profit) to check-in MD’s, DDS’s

•

and staff at event’s desk. Coordinate Continuing Medical Education Credit documents

• Special projects coordinator as needed

Ultrastaff-Harris County Sheriffs Office– Houston

Health Assessment/ Main Clinic

Medical Assistant, September 2008 –April 2010

• Performed patient assessment (vital signs, glucose monitoring, allergies and medication lists),

document appropriately

• Perform venipunctures, ear wash, wound care

• Assisted physicians with office-based procedures

• Perform diagnostic procedures (EKG’s and other clinic-based lab testing) appropriately completes

the required documentation

• Coordinate with co-workers all relevant information necessary for quality patient care

• Report all unusual conditions or patient reactions to the staff physician

• Plans, organizes and participates in group activities.

Memorial Hermann Home Health – Clear Lake

Office Assistant December 2006-October 2007

• Accurately and punctually process incoming and outgoing physician referrals for home health

services

• Ensure and audit patient files for HIPAA confidentiality (patient privacy) for home health billing

• Purchase all medical and office supplies

• Schedule all home health therapy visits

• Communicate clearly and concisely with co-workers all relevant information necessary for quality

patient care

• Provide appropriate patient education as required

• Conducted monthly staff meetings on constant clinic operations and developments as it related to the

Office Assistant job title.

• Developed and implemented new ways to increase patient satisfaction scores with home health

services provided.

• Redesigned and transitioned flow and tracking of all supplies ordered for patients using a paperless

system throughout the Clearlake Branch of Home Health.

• Trained and completed several in services with other health care professionals at various off-site

facilities on the improvement patient satisfaction scores system wide.

EDUCATIONAL BACKGROUND

University of Phoenix

Axia College Major: Associates in Arts Health and Human Services -present

Houston Community College - Houston

Major: Applied Science 2006-2010

Bryman College - New Orleans

Major: Medical Assistant 2000-2001

Certifications: NHA Certified Clinical Medical Assistant (CCMA) # N5M3J2L4

NHA Certified Phlebotomy Technician Certification (CPT) # P8L9P7F2

Texas Worksource Commision Approved Instructor: Phlebotomy, Medical Assistant, Electrocardiography

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