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Human Resources Customer Service

Location:
Charlotte, NC
Posted:
May 21, 2014

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Resume:

Jasmina L. Worthy, PHR

**** **** ***** **

Charlotte NC 28277

Email: acd8g0@r.postjobfree.com

Phone numbers: 704-***-****

Objective: To acquire a position as a Human Resources Analyst, that will

allow me to fully utilize my skills and experience for the enhancement of

the company.

Education: Bachelor of Science in Computer Science, December 2003

North Carolina Agricultural and Technical State University

Greensboro, North Carolina

**Overall GPA: 3.0/4.00**.

*Central Piedmont Community College

October 2008

Professional Human Resources (PHR) certificate

Summary of Qualifications

* Extensive experience on human resources and business development.

* Proven success and ability to solve complex problems by leading staff,

planning and achieving objectives.

* Broadened skills unique to management, administrative support, quality

customer service and leadership.

* Possess the skills to prioritize and complete multiple tasks and

follow through on assignments to achieve project goals.

* Considered highly trustworthy, a quick learner, team player and detail-

oriented on operational procedures.

Professional Experience

Johnson C. Smith University

Charlotte NC

May-2009-Present

Human Resources Employment Coordinator

. Provide high-level administrative support to the Assistant Vice

President for Human Resources.

. Coordinate office administrative training for all management of the

university

. Support the Human Resources office in administrative tasks such as

preparing resumes for review and routing them to different departments

via email or mail

. Assist with coordination of events and functions for employees

gatherings

. Manage budget and expenses for the department of Human Resources

. Manage monthly expense report for AVP for Human Resources

. Prepare all purchase orders and check requisitions for Human Resources

* Prepared candidate documentation, maintain an accurate and complete

employee records via excel spreadsheets, word documents, coordinate

the new hire process paperwork, applicant tracking process, maintain

records of employee appraisals by spreadsheets for VP's and Directors

of the University.

* Coordinate extending selected applicant employment offer providing all

pre-employment information (i.e., offer letters, appointment letters,

background investigation, etc.) negotiating applicant start date and

tracking schedules for new hire orientations.

* Prepare the Personnel Action Status Change Logs with (Personnel

Requisitions,

-Recommendations to Hire from all the administrative departments,

Status Change forms

For all current employees)

. Examine employee files to answer inquiries and provide information for

personnel actions.

. Maintain and create employee personnel files

. Work and responsible of confidential information of employee files

* Report Workers Compensation cases for employees of the University and

fallow all

Procedures until cases are resolve

. Work closely with staffing vendors for our recruiting needs, and our

criminal background vendor for our hiring process.

. Prepare quarterly new hire reports of the University

. Coordinate advertising and posting job vacancies for the University

. Coordinate all staffing needs for all departments of the University

. Track all terminations for unemployment purposes

. Assist with common review process for all associates, as needed

. Handle all written correspondence for all new applicants

. General office support (Emails, phone calls, organization, filing,

etc.)

. Update human resources forms depending on employment and benefits law

updates

Alpha Paper LLC

June-200*-**-****

Business Development Manager

. Prepared weekly operations report to monitor the progress of customer

outages

. Documented all customer reports accurately and efficiently

* Client relations.

* Met with clients and discussed needs for company growth.

* Identifying write-off accounts.

* Reviewing customer's overdue balances.

* Performing write-off.

* Resolved customer billing disputes as required.

* Delivering duplicate invoice copies.

* Efficiently and accurately executed tasks within Collections area.

* Interacted with customers.

Mi Gente Saludable

Nov-2008-June-2009

Office Manager

. Support in administrative tasks such as preparing mailings,

informational materials, and other correspondence for clients.

* General office management (phones, supply ordering, organization,

inventory, etc.)

-Produce and translate outgoing correspondence, including a monthly

newsletter to Customers informing them of upcoming benefits.

-Managed employee training.

* Hired and Manage administrative support staff, including assigning

tasks and monitoring performance.

* Resolve complex employee relations

* Process order requests and provide financial documentation in timely

manner to home office finance staff.

-Submit payroll information on hourly employees to home office payroll

in timely manner.

* Identifying write-off accounts.

* Reviewing customer's overdue balances.

* Performing write-off.

* Resolved customer billing disputes as required.

* Delivering duplicate invoice copies.

* Efficiently and accurately executed tasks within Collections area.

* Interacted with customers.

Shutterfly

June 2008-December 2008

Client Service Recruiter

* Interviewed candidates for different jobs opportunities.

* Prepared new employee application process

* Verified criminal backgrounds as well as drug testing screening for

employees

* Placed advertisements over different jobs sites for current job

openings

* Managed payroll for temporary employees

* Documented customer reports accurately and efficiently

* Conduct New employee training

* Monitor and make suggestions for corrective actions of employee

conducts and performance issues.

* Solve employees conflict and resolution, and EEO case management

issues

* Interacted with internal and external customers via diverse

communication interfaces

* Assist with employee benefit package

Chase Staffing

Charlotte NC

September /2006- May/2007, Senior Recruiter

Human Resources Duties as:

* Interview candidates for different job opportunities

* Monitor the new employee application process

* Verified criminal backgrounds as well as drug testing screaming for

employees

* Supervised employee relations

* Managed payroll for 150 temporary employees

* Placed advertisements over career builder for current openings

* Interacted with internal and external customers via diverse

communication interfaces

* Prepared weekly operations report to monitor the progress of customer

outages

* Documented all customer reports accurately and efficiently

* Responsible for preparing Career fair events

* Assisted with internal training for new employees within the company

Prologistix /Resource Manufacturing/Staffing Solutions

Charlotte NC

March / 2004- June 2006

Human resources coordinator

Human Resources Duties as:

* Interviewed candidates for different job opportunities.

* Prepared application process

* Verified criminal backgrounds as well as drug testing screening for

employees

* Placed advertisements over career builder for current job openings

* Managed payroll for temporary employees

* Documented customer reports accurately and efficiently

* Interacted with internal and external customers via diverse

communication interfaces

* Prepared Career Fair Events

* Prepared employee benefit package

Computer Skills

Intro C++ Programming Language, Java Programming, Peach Tree Accounting

Application, Data Base Design SQL, Oracle, Operating Systems(windows

95,98,2000**Excel, Power Point, Word, Outlook Citrix, Tenant Pro,

Quicken Books, Tempworks, Trilingual (Spanish, Portuguese, and English),

Jenzabar database.

References

Available upon request.



Contact this candidate