Dana M. Nobil

**** ****** ***** *** *** Schaumburg, IL 60173

Phone: 630-***-**** - acd349@r.postjobfree.com

OBJECTIVE

To secure a challenging position in a growth oriented

organization to enhance my skills in order to accept the challenges,

through my professional experience.

EMPLOYMENT HISTORY

Career Education Corporation, October 2006-Present

Senior Verification Quality Assurance Analyst

. Audit files reviewed for a team of ten individuals

. Ensure files meet guidelines set by the Department of

Education as well as internal processes

. Track error and accuracy rates

. Review an extensive amount of legal and tax documentation

. Stay up to date on State and Federal laws to ensure each

student file is being handled properly

Senior Verification Coordinator & Special Conditions/Dependency Override

Specialist

. Import all financial aid files for Online and Ground

Universities

. Perform full file reviews on twelve hundred plus students on

a monthly basis that have been selected for evaluation by the

Department of Education.

. Review documentation such as Federal Taxes, court

documentation, citizenship documents, and selective service

documents to determine accuracy as well as to clear various

issues so student may receive Government assistance.

. Make corrections to student aid reports while following the

Department of Education's guidelines, in order to ensure

accurate information is reflected on student's application

for Federal Aid, allowing the financial aid department to

award students with the proper funding

. Run and manage reports for team members to maintain

efficiency and work efficiently.

. Special Conditions and Dependency Override Specialist. Use

professional judgment on a case-by-case basis, to alter the

data used to calculate a student's eligibility for Federal

assistance or change a student's dependency status based on

special circumstances.

Senior Re-Entry Team Leader

. Ensured that all prior and collection balances are accurate,

are communicated to the student, and are covered with the

appropriate fund source while maintaining federal guidelines.

. Lead a team of five in coaching and training on guidelines,

customer service skills, as well as tracking daily numbers to

meet goals set by management.

. Created training material and conducted trainings to

employees

. Implemented many of the practices that assisted in the

continued success of the team.

Senior Financial Aid Team leader

. Responsible for providing customer service, awarding financial

aid, and preparing three hundred plus students in a five and a

half week period.

. Successfully trained others in operating database programs,

various financial aid award types, and processes.

. Organized lists and duties for team members in order to motivate

and help achieve individual and office-wide goals.

. Perform regular audits on team member's financial aid awards and

conduct weekly training sessions with team members.

JPMorgan Chase, January 2003-October 2006

Financial Service Advisor and Fraud Analyst

. Respond to customer inquiries concerning their credit card account via

telephone.

. Investigate diverse inquiries pertaining to client's requests,

resulting in a reasonable solution ensuring satisfaction and

retention.

. Maintain telephone call statistics, work in a faced paced environment,

and serve as the telephone liaison of credit card services.

. Nominated as employee of the month as well as annual "We Care" Winner

at JPMorgan Chase for providing outstanding customer service and going

above and beyond Employer and customer expectations

Quality Analyst

. Thoroughly review life insurance policies for accuracy, including

grammatical and document errors.

. Document inaccuracies for audit purposes.

. Update agents, underwriters, and processors on status of policies.

Maintain effectiveness in a timely, efficient manner and faced paced

environment

Education History

Judson University Elgin, IL, Undergraduate, 2005-2007

Liberal Arts Cohort, Undergraduate

. Maintained a GPA of 3.8

. Dean's List recipient

. Class President

Additional Skills

. Constantly looking for new ways to assist in resolving any

issues within my department as well as ways to improve our

processes.

. Nominated as best customer service smile by peers for the

calendar year, most driven by manager, as well as winning

several customer service awards in my career.

. Created and presented training material for several departments

. Assist training managers by sitting in on new hire trainings

. Writer and editor of company newsletter

Contact this candidate