Denise Hester

***** **** **** ***** – A *** – Solon, Ohio 44139 – 216-***-****

Email: acd33f@r.postjobfree.com

Human Resources

Professional Objective

To pursue a challenging Human Resources position where I can utilize my leadership, communications, and interpersonal skill to develop and interpersonal skills to develop and implement new strategies that solve complex business problems that move the organization forward.

HIGHLIGHTS OF QUALIFICATIONS

• Several years of experience in a variety of professional HR office environments and providing leadership and support.

• Solid background in providing personnel and organizational management and accomplishing training objectives.

• Outstanding presentation skills, both written and verbal.

• Build relationships with employees and ensure that the morale of the team is high.

• Implementation of HR initiatives and compliance.

• Assist with new hire on boarding process

• Reputation for dependability, creativity, flexibility and accuracy.

• Excellent time management, prioritizing, multi-tasking, organizational and communications skills at all levels.

• Able to learn quickly, make effective decisions, strong instincts for problem solving for the employees.

• Facilitate internal and external postings for the company.

• Implement Career Development Programs/Training

• Very aggressive when it comes to getting things done for any company that I am working for and passionate about helping others, very flexible with any company to succeed in what the company needs to have done.

Heartland Ovation Payroll Systems, Brook Park, OH

Payroll Specialist

October 2013-Present

The payroll Specialist is responsibility is to create a well orientated customer service atmosphere for our clients at Heartland

• Collect the time data and payroll information for companies

• Give great customer service to all of our clients and problem solve any issues you are faced with on a day to day basis

• Fill out spreadsheets and use other administrative software to make sure employees are paid for the hours that they work

• Ensure the hours worked are accurate, the checks are cut correctly and employees are paid on time

• Create data for accountants or other financial specialists at tax time or during financial reviews

• Speak with employees to help them understand their paycheck and any changes that may occur

• Gather data from multiple sources, and work with many employees and pay scales

• Process payroll

BANK OF AMERICA, Beachwood, OH

Account Manager/Customer Service

June 2012-October-2013

The Sales Account Manager’s primary responsibility is to create and to develop ongoing

• The Sales Account Manager’s primary responsibility is to create and to develop ongoing

Business relationships with our customers

• Responsible for the creation, implementation and execution of Action Sales Plan.

• Serve as the primary customer contact for Bank Of America

• Responsible for all client communications, conflict resolution

• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service

• Ensure clients’ demands to be satisfied

• Coordinate Food Events for evening associates

• Welcome customers to the bank via an outbound phone call, while providing all manner of customer service and banking needs."

HUMAN RESOURCES EXPERIENCE

Alliance Staffing Solutions, Independence, OH

Temp-Human Resource Generalist,

Ben Venue Labatories (Boehringer, Ingelheim) Bedford, OH October 2011-February-2012

• Led the generation and analysis of HR metrics related to turnover, Talent Acquisition and Talent Management. The position will analyze the data and provide an analytical overview of what the data contains, coupled with recommendations for improved performance (i.e. talent acquisition, retention, development, etc.)

• Developing and coordinating the annual performance management process including goal-setting alignment, cross validation/calibration, communications, consultation, and performance coaching and improvement plan (PIP) administration across the organization. Responsible for the coordination and creation of the Talent Management (TM) deck in partnership with the HRBPs as well as the TM cross-validation process

• Program management of BVL's new hire on boarding Program focusing on the effective assimilation of new employees into the organization. Responsibilities include working closely with hiring managers who are accountable for on boarding, coordinating check-in, peer group integration and review of effectiveness of program to ensure ROI, resulting in new hires quickly reaching their full potential to contribute to the on-going success of BVL.

• Generation and analysis of HR metrics related to turnover, Talent Acquisition and Talent Management. The position will analyze the data and provide an analytical overview of what the data contains, coupled with recommendations for improved performance (i.e. talent acquisition, retention, development, etc.)

• Responsible for end of the year Calibration reports for the company

• University relations, scholarship, internship and co-op management. Responsible for communicating with the external vendors handling these various programs and recommending improvements or upgrades to each program, when applicable.

• Accountable for managing various important projects that occur throughout the calendar year, including but not limited to, the completion of the North Coast 99 Application, Co-Coordinator of the bi-annual Employee Engagement Survey and the AAP/EEO plan execution, which occurs three times per year.

Target Corporation, Bedford, OH

Human Resources and Clerical Administration, June 1999 – February 2010

• Facilitated all aspects of payroll including vacation and sick pay, and correcting employee timecard mistakes

• Recruiting,College Recruitment Hiring, Communication, Performance Management, Organization Development, Coached employees

• Policy Recommendation, Salary and Benefits, Team Building, Disciplinary Action, Employee Relations, Leadership, Answer phone calls, work HRIS systems

• Increased customer satisfaction and sales by adequately staffing 12 departments with more than 200 employees

• Used Max software to maintain adequate staffing levels and anticipate future staffing needs

• Reviewed electronic applications, determined qualified candidates, scheduled interviews and interviewed candidates

• Trained more than 200 new employees in all 12 departments

• Mediated manager and employee conflict resolution through face-to-face interactions

• Increased employee morale by planning employee appreciation events:

Outreach

• Black Professionals Group (BPG

• Leadership, Education, Advocacy and Development (LEAD)

• University relations, scholarship, internship and co-op management. Communicated with the external vendors handling these various programs and recommending improvements or upgrades to each program, when applicable.

EDUCATION

Keller Graduate School of Management, Columbus, OH

Master of Human Resource Management, December 18, 2011

DeVry University, Columbus, OH

Bachelor of Technical Management with a concentration in Human Resources, February 2009

Related Coursework: Employment Law, Ethics, Strategic Staffing, Principles of Management

Remington College, Cleveland, OH

Associate of Applied Science Degree in Business Administration, October 2006/ Dean’s List, National Technical Honor Society

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