Customer Service Manager
Resume:
CARLA KING
*** ******* ******* ***. ***, San Marcos, CA 92069
* Cell: {251} 251-9528
*************@*****.***
PROFESSIONAL SUMMARY
I have over seventeen years of experience of chair side assisting, preparing patients to be examined by the dentist,
performing x-rays, sterilizing instruments, setting up exam rooms, ordering supplies and maintaining inventories. I
also meet with patients and/or parents of patients to explain and any issues the dentist may have found, to recommend
corrective treatment.
In addition, I was have been responsible for administrative duties including answering multiple phone lines, scheduling
appointments, verifying insurance, financial counseling with patients and posted payments.
I believe learning both clinical and administration duties helped me fully understand how a
successful dental practice operates.
LICENSES
• DENTAL RADIOGRAPHER - Registered in the State of Florida
License Number DR-0015073 - 01/16/1997
• DENTAL RADIOGRAPHER - Registered in the State of California
Pending
CERTIFICATIONS
• Expanded Duties of Dental Auxiliary Personnel
University of Florida – 02/23/1997
• Information Security and Privacy Act
State of Florida – 05/01/2012
• Customer Service
State of Florida – 12/16/2012
• Code of Ethics
State of Florida – 01/23/2012
• Safety Training
State of Florida – 01/23/2012
• Cultural Diversity
State of Florida 05/10/2012
• FEMA
State of Florida – 11/02/2006
• Biological Defense
State of Florida – 10/28/2011
• FEMA
State of Florida – 11/02/2006
• Biological Defense
State of Florida – 10/28/2011
PROFESSIONAL EXPERIENCE
State of Florida
Pensacola, Florida
Dental Assistant 11/02 to 6/12
• Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
• Effectively operated x-ray machines and developed X-rays.
• Routinely completed inventory, and restocked supplies.
• Provided appropriate pre-operative and post-operative instructions as prescribed by dentist.
• Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
• Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Correctly arranged instruments trays prior to dental procedures and surgeries.
• Duplicated x-rays when requested by insurance companies.
• Applied fluorides or other cavity-prevention agents to inhibit tooth decay.
• Actively participated in outreach programs for un-insured and under-insured children.
• Gently and skillfully took and developed x-rays.
• Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
• Consistently ensured the functioning and sterilization of equipment being used.
Prison Health Care services
Pensacola, Florida
Dental Assistant 01/02 to 11/05
• Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
• Effectively operated x-ray machines and developed X-rays.
• Routinely completed inventory, and restocked supplies.
• Provided appropriate pre-operative and post-operative instructions as prescribed by dentist.
• Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
• Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Correctly arranged instruments trays prior to dental procedures and surgeries.
• Duplicated x-rays when requested by insurance companies.
• Applied fluorides or other cavity-prevention agents to inhibit tooth decay.
• Actively participated in outreach programs for un-insured and under-insured children.
• Gently and skillfully took and developed x-rays.
• Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
• Consistently ensured the functioning and sterilization of equipment being used.
Brownsville Dental Center
Pensacola, Florida
Dental Assistant and Office Manager 02/00 to 11/05
• Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
• Routinely completed inventory, and restocked supplies.
• Provided appropriate pre-operative and post-operative instructions as prescribed by dentist.
• Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
• Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Adjusted dentures and partials for patient comfort and fit.
• Coe – soft and Coe - comfort liners on dentures and partials and small reapirs.
• Correctly arranged instruments trays prior to dental procedures and surgeries.
• Duplicated x-rays when requested by insurance companies.
• Applied fluorides or other cavity-prevention agents to inhibit tooth decay.
• Actively participated in outreach programs for un-insured and under-insured children.
• Gently and skillfully took and developed x-rays.
• Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
• Consistently ensured the functioning and sterilization of equipment being used.
• Coordinated appointment schedules for both the dentist and oral surgeon.
• Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely
manner.
• Accurately gathered and recorded medical and dental histories of patients.
• Expertly filed patients’ charts and processed billing and payments.
Cantonment Industrial
Cantonment, Florida
Office Manager and Receptionist 02/00 to 02/02
• Responsible for proposals and estimates for prospective job contracts.
• Coordinating supplies, necessary equipment, and heavy duty machinery to be delivered at the appropriate job
site on time.
• Schedule and coordinate meetings, meeting resources and travel arrangements.
• Interact with customers and sub-contractors to schedule work as well as understand and resolve problems.
• Track the progress and job costs of multiple jobs taking place.
• Answer multiple phone lines and take and record messages.
• Open, sort and distribute incoming correspondence.
Contact this candidate