Customer Service Representative
Resume:
Kathleen Katz
**********@***.*** Middle Village, NY 11379 917-***-****
SUMMARY
CASH MANAGEMENT / COLLATERAL CONTROL / PORTOFOLIO ADMINISTRATOR with expertise in
managing accounts, payments and accounts receivables, loans and letter of credits and associated collateral
within the Commodities Department. Skilled at solving problems and interacting with Front Office, Back Office
and clients.
PROFESSIONAL EXPERIENCE
BNP PARIBAS, New York, NY 1981 to Nov. 2011
AVP/PORTOFOLIO ADMINISTRATORIC/CASH MANAGEMENT 2010 to Nov. 2011
Received and processed payments and loan request from clients, Reconciled cash for 15 to 20 accounts daily.
Ensured that all payments were supported by loans, incoming funds or current account balances. Executed
Lock Box payments to client’s accounts. Ensured incoming funds were credited to proper accounts. Updated
and monitored signature lists. Prepared daily investment sheet for Traders. Called in time deposits to Traders.
Enhanced efficiency by redesigning the letter of credit payment documentation process.
Helped designed the Balance Sheet on Excel for all Demand Deposit Accounts.
AVP/PORTFOLIO ADMINISTRATOR/COLLATERAL MANAGEMENT 1994 to Dec. 2009
Ensured compliance to approved Credit Facility. Review letter of credit applications and/or loan requests.
Made certain purchase and sales contracts and other documentation required for new or existing contracts
were in compliance to the terms in Credit Facility. Reconciled loans and letter of credit for 10 to 12 accounts
daily, with credit lines of 25 million to 350 million. Set up facility into the collateral system “Eco’s” and prepared
a spreadsheet for each customer containing approved credit facility amount. Interfaced wit h client, supervisor
and account officer regarding transactions, line availability and problems or issues as the occurred, Confirmed
and monitored blocked cash to ensure proper monitoring of cash flow. Monitored open account receivables
limits per customer to confirmed utilization is with the departmental limits for acceptable collateral. Mark to
Market inventory, unsold or to borrow against. Released material from warehouse when required. Confirmed
that UCC filings were in place, Receive and checked title documents for authentic. Provided audit information
for auditors and compliance requirements. Handled four types of collateral Transactional, Borrowing Base,
Pooled and Unsecured.
Helped a major client pass an internal audit and The Commodities Department maintain compliance
detecting and correcting an audit error.
Improved accuracy of account tracking by creating an Excel spreadsheet for each customer.
Chosen to handle one of the most active accounts in the department based upon ability to understand
and manage account nuances.
CUSTOMER SERVICE REPRESENTATIVE 1985 to Dec. 1993
Handled cash transaction for Fortune 500 clients in the Commodities Department. Assured incoming credits
were posted to correct account. Reconciled 20 client accounts on a daily basis. Provided short term loans to
clients. Called overnight and term deposits to Traders. Resolved account discrepancies for clients.
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PAYING AND RECEIVING SUPERVISOR Jan. 1981 to 1984
Supervised five Paying and Receiving Clerks. Processed all payments and incoming funds for the Bank.
Checked accuracy of payments forms. Ensured incoming funds were appropriately credited.
EDUCATION
Graduate – Monsignor Scanlan Business High School, Bronx, New York
PROFESSIONAL DEVELOPMENT
Annual Seminars in:
Anti-Money Laundering
Compliance
Diversity
Time Management
COMPUTER PROFICIENCY
Excel, MS Word, Eco’s system for letter of credits and collateral, Connexis Payment System, Midas, Atlas
Bank System
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