Customer Service Manager

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Experience

Kathryn Rudolph Photography Services l Freelance Contractor

**** - ****

. Project management & planning including scheduling meetings,

estimate writing and meeting materials

. Anticipate the needs for the project (location scouting, props,

assistants, etc.) and coordinate these needs

. Provide clients with professionally edited photographs within

promised deadline, with as many as 500 images per project

. Account management, expense reports, customer service, marketing

CVS Pharmacy l Pharmacy Technician 2012-2013

. Receive, verify and fill prescriptions

. File claims and trouble shoot insurance claim issues

. Assist patients, answer phones, inventory, ordering & stocking

shipments

The Vine l Server

2009 - 2012

. Serve food and beverages in a professional manner

. Trained new employees on the job

. Cash and Credit handling on POS System

Harrington College of Design l Cage Worker 2008

. Instituted school equipment usage policy and maintained all

photography equipment on campus

. Assisted faculty & students in various tasks & studio demos

. Photographed campus exhibits &events for school news letter and

website

Solas Staffing Solutions l Case Manager

2005 - 2007

. Held same temporary staff position at the National Opinion Research

Center for over 2 years as a case manager for over

200 universities for the Survey of Earned Doctorates

. Performed internet based searches to locate respondents resulting in

over 1000 completed surveys

. Composed company literature, managed multi-line phone panel, filing,

data entry and coding

Education 2006 -

2008 Harrington College of Design - Associates of

Applied Science in Digital Photography

Skills - Applications/Software

Photoshop, Bridge, Lightroom, Capture One,

Leaf, Microsoft Word, Excel & Outlook, Adobe Acrobat, Power Point

Awards & Honors

Harrington College of Design, Graduated with Honors, 2009

Work exhibited at Beacon Street Gallery Beginnings Show. 2008

Work exhibited at Harrington College of Design. Student Gallery

Show 2007 & 2008

Work published in Time Out Chicago Magazine & Patch.com

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