Customer Service Director
Resume:
Chathan Smoot
Brandywine, Maryland 20613
HYPERLINK "mailto:*******.*****@*****.***"
*******.*****@*****.***
PROFESSIONAL SUMMARY: Significant background and record of
achievements in administrative and real estate with more than 17 years experience in
the field. Apply highest level of customer service standards and combine patience,
determination, and persistence to resolve client issues and ensure satisfaction.
AMERICAN PSYCHIATRIC ASSOCIATION Executive Assistant to the Director
of Advocacy/Department of Government Relations (10/06 – 01/14)
Provides administrative support to the Director of Advocacy
Coordinates, maintains and updates schedule and meetings for Director
Prepares bi-weekly payroll and time sheets in the absence of the Director
Edits and proofreads documentation for the Director. Compose or draft office
correspondence, memorandums, reports and related material. Reviews and finalizes
departmental correspondence
Approval departments electronic timesheets in the absence of the Director
Plans and coordinates all travel for the Director and AMA members, including flights,
reserving hotels, travel needs and preparing reimbursement requests.
Performs library/internet research, format letters, fax, copy, and scan documents, facilitates
UPS mailings as requested
Receives all incoming mail for the division and determines appropriate disposition
Process subscriptions and book orders
Maintains regular contact with administrative staff in all departments and offices under the
Division of Advocacy
Coordinates and assist with preparing reports and presentations to various parties,
including, but not limited to, the Medical Director, the Board of Trustees and AMA
Facilitates a productive and mutually supportive team approach to all office operations
Performs other duties and projects as requested by the Director including staff support for
APA’s AMA Delegation and Section Council on Psychiatry, and the Academic
Consortium
Coordinated a successful AMA Interim Meeting in Hawaii
Assist with the Governance Department at the annual meeting (Assembly Staff Office,
setting up the Plenary and making name badges)
Assist and contribute to the planning of meetings, events, and registration (e.g. pre-meeting
mailings, exhibitor customer service, supplier coordination, sponsor correspondence,
clerical support, and room assignments)
CHARTER SCHOOL BOARD Executive Assistant to the Executive Director
(11/00-03/06)
Logged and distributed incoming correspondence; provided word processing and other
support for outgoing mailings
Compiled reports based on Board action for staff and consultants
Oversaw scheduling and other logistics of public meetings, training sessions and
workshops
Acted as principal point of contact for parents and other members of the public seeking
information by phone or in person about the Board and the schools it oversees
Kept accurate records of inquiries, forwarding them to the appropriate members of the
Board and staff as necessary
Maintained all common files, including school documents, press clippings, vendor files,
and other files
Developed itineraries of Board visits to schools and record comments for the files
Maintained a daily calendar, made travel arrangements, scheduled meetings for Executive
Director
Handled complaints from parents and school officials
Updated the Policies and Procedures Manual daily
Managed office accounts and purchasing
Oversaw the Board’s payroll and bookkeeping contractors
Conducted periodic research of educational publications to keep staff informed of relevant
issues
Prepared vouchers and paid bills
Reviewed, compiled and processed school disbursements
Evaluated, managed, and updated all human resource documents related to the Board's
insurance, benefits plan, payroll, employee handbook and made periodic recommendations
for improvement.
EDUCATION
Maryland Land Title Association (2004) Pre-Licensing Course
Weichert Real Estate School, MD (2007)
Microsoft Access Certified (2002)
Spingarn High School (1987)
SKILLS
Communication, Organizational/Management, Microsoft Office Suite, Public Relations,
Personnel Management and Event Planning
AFFILIATIONS
Prince Georges Association of Realtors
NOTARY FOR THE STATE OF MARYLAND
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate