Customer Service Project

GINNA M. MITCHELL

*** ****** **

Grand Prairie, TX 75052

214-***-**** PCS

******@*****.***

EDUCATION:

Certifications : Networking Essentials

Tarrant County Junior College, Ft. Worth, TX Summer/1996

Southwestern Christian College, Terrell, TX 1983-1985

EMPLOYMENT:

Ericsson

RF Project Coordinator Sprint 5/13 to 1/14

Manage, monitor and track 3G Integration progress and performance. Coordinating project communication and

track benefits realization. Participated and reported in project steering meetings supporting project plan

development and ensuring alignment to project objectives. While leading the 3G remote Integrations team in

Mexico. Initiated and follow up on the projects activities communicating with RF teams and NIC support.

Reporting to Directors and VP’s daily regarding market level Equipment deployment activities including, but

not limited to the following: coordinating integrations, with the IM’s CM’s and DT coordinators to insure

launch requirements were met to customer specification. Responsible to maintain all project milestone data in

Site Handler. Ensure that the agreed implementation schedules and guidelines were followed and enforced. IN

addition to working on Whiteboards for all markets. Providing assistance to IM’s with overloaded daily issues.

i.e -Escalating to Scripting and RF teams as well as Tracking issues with Construction managers sending excel

Spreadsheet report to each market IM, tracking issues any market issue incompletion. Assisting progress

meetings to update and improve processes within the teams to ensuring that quality of the Service Providers

work is within client’s standards. Maintain a good working relationship with the Customers representatives

using a pivot table power point presentation report daily, of all disciplines involved in the project. Managing

activities and ensure that all disciplines directly involved in the project are in line with the Project goals and

objectives.

Pinnacle Technical 11/12 to 3/13

Sr. Regulatory Compliance Analyst ATT

Perform data analyses of records and submit applications as required to ensure all FAA and FCC compliance procedures are

followed; Monitor and update records in accordance with FCC and FAA approvals. Interpret and communicate findings of analyses and

coordinate corrective action. Perform special projects in order to collaborate with team members in creating and improving processes and

policies to foster the adherence the FCC/FAA Regulatory Compliance Program

ARTHUR TECHNOLOGY 05/10 to 7/12

Project Coordinator/Customer Service

Required to manage small projects acquired by Arthur Technology, lasting from 1 to 9 mos. in the Security industry

such as Basic burg Alarm, Video surveillance as well as Access control, taking into consideration deadlines, budget,

personnel and the customer requirements, handling all Customer service issues.

Tarrant County College, Arlington, TX 05/09 to 08/09

ESL Instructor

Preparing lesson plans and instructing adults in various ESL courses, monitoring adult

student performance, advising students on their progress. Administering and grading written and oral exams, as well as

taking student attendance. Along with other duties as directed.

T-MOBILE USA, Dallas, TX 10/00 to 01/2009

RF Engineer

East TX. RF Team lead, Responsible for optimizing, analyzing and improving performance of GSM network.

Monitor, analyze statistical and drive test data to improve system performance indicators such as dropped calls,

blocked calls, origination failures, handoff features and to meet departmental goals. Apply propagation theory, cellular

theory, RF ENGINEERING, tools and antenna theory to choose tower antenna placement. Design wireless system

using GSM. Responsible for capacity planning, GSM frequency planning and frequency hopping by applying

carrier/interference (C/I) ratio analysis. My team Deployed 125 sites of the eastern MTA from Dallas to Shreveport LA

for the GSM to UMTS overlay and build out. While overseeing a team of RF Techs and contract Engineers we

recommend site upgrades such as HEPA Pas or Antenna changes. Sr. Regulatory Specialist for market and South

region, Communicating with the FAA on a regular basis as well as filing for FCC licensing, and Prepare and submit

FCC Antenna Structure Registration requests and signage requisitions. Perform AM radio screenings, Review 106 NEPA

checklists

Senior RF Engineer Technician 08/99-10/00 Responsibilities during

launch of Dallas Market, to Project manage daily RF Engineering department duties, coordinating 6 engineering drive

teams, all Technicians for Shakedowns of new cell sites. Maintaining site tracking database and, Odyssey design &

optimization,

SKILLS SUMMARY: Windows, Dos, Unix, All Microsoft software, MS Exchange, MS Outlook, MS Project.,

Access, Outlook, PowerPoint ProComm Plus and Odyssey, Propigational tool TERPS, Site manager, Siterra and

MapInfo. Asset,Opt- pcs. : Drive Test equipment NEMO & TEMS, Invex

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