Customer Service High School
Resume:
Shayla Alexander
******************@*****.***
Professional summary
Experienced Customer service professional with strong leadership and relationship building skills.
Skills
Self motivated
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conflict resolution
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extremely organized
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team leadership
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Strong verbal communication
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Work History
Sales Associate, 01/2011 to 01/2012
Belks Charlotte,NC
Analyzed departmental documents for appropriate distribution and filing.
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Cashier/Assist Customers, 06/2010 to 01/2011
Family Dollar Charlotte,NC
Developed new process for employee evaluation which resulted in marked performance improvements
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Carolina Medical Center, 05/2010 to 08/2014
Charlotte,NC
Helping with patients
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Deliver food to patients
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Working in gift shop
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Customer Service Rep, 10/2009 to 03/2013
Charlotte,NC
Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing
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new product information.
Politely assisted customers in person and via telephone.
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Provided an elevated customer experience to generate a loyal clientele.
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Education
High School diploma:June 2012
Mallard Creek High School Charlotte,NC
Current
Central Piedmont Community College Charlotte,NC
Continuing Education
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