Customer Service Home Health
Resume:
Gloria T. Mitchell
Hyattsville MD, 20782
**************@*****.***
Objective: To obtain a challenging position, utilizing my leadership
abilities and organizational skills in an organization that appreciates
initiative, loyalty, and dedication to getting the job done.
Experience
ASAP Home Health Services -2011-2012
Home Health Aide
. Assisting clients with the all activities of daily living.
. Assist clients to and from appointments
. Remind clients to take medication as needed.
. Record a daily record of the clients' progress and behavior.
. Communicate orally and in writing to the nurse in charge.
. Take clients vital signs daily
. Prepare healthy meals daily and light housekeeping.
Community Care Nursing Services-2009-2011
Home Health Aide (Pediatrics) / Front Desk Coordinator
. Working with Young adults and children with mental and intellectual
disabilities.
. Teach clients life skills as needed such as cooking, cleaning, hygiene
and the resources and skills needed to survive in the community.
. Assisting with in school/ afterschool activities.
. Record a daily record of clients' progress and behavior.
. Typing correspondence for the professional staff.
. Faxing and Xeroxing documents.
. Filing clients and employees documents of confidential information
. Communicating effectively with the staff while practicing HIPAA laws.
. Remind clients to take medication as needed.
. Building and maintaining healthy and professional relationships with
the family and other authorized persons of the care plan.
Young America Works PCVHS-2008-2009
Front Desk Receptionist
. Data entry and word processing/ receive and distribute mail daily.
. Typing correspondence for the Professional Staff
. Receive, screen, and route all incoming calls promptly on a multi-line
phone system
. Greet visitors and direct or escort them to the appropriate
destination.
Education
Young America Works High School-2008- Obtained (Diploma)
Trinity Washington University-2009- Studied Criminal Justice.
Success International School of Allied Health-2009- Obtained (Home Health
Aide Certificate/ Nursing Assistant Certificate)
Trainings
Secretarial Training provided by University District of Columbia -2007
Job Readiness Training provided by University District of Columbia-2007
CPR/First Aid/ AED provided by Success International -2009
Skills
I am experienced in working with the elderly, disabled, those with mental
and intellectual disabilities and with at risk youth and families. My
experience is a combination of both paid and volunteer work.
. Strong customer service etiquette.
. Capable of executing various administrative functions.
. Experienced in Microsoft office, Word, Excel, Outlook and Power point.
. Excellent written and verbal communication.
. Strong attention to detail and excellent organizational skills.
. Strong interpersonal skills and proven ability to work as a team.
. Capable of working with all populations, and with children and
families.
. Very assertive, punctual and capable of doing multiple things at once,
. Typing 35-40 words per minute.
Familiar with most office equipment and can operate all machinery such as,
Xerox machines, fax, scanner, telephone, shredder, computers and etc.
References are available upon request
Contact this candidate