Customer Service High School

Heaven Lellock

Address: **** *********** **** **********, ** 15210

Email: *************@*****.***

Cell: 412-***-****

Age: March 31, 1994

Professional candidate with exceptional work ethic and creative customer service skills

and abilities. Excellent communication skills with a great attitude and highly energetic

personality. Capable of communication with all levels of management while maintaining

confidentiality and responding in a polite and empathetic manner.

Education

Penn Hills High School

Pittsburgh, Pa

Diploma June 7, 2012

Work Experience

A+ Childcare

- Acted in a Supervisory role which included being responsible for the day-to-day

operations of the childcare center. Responsibilities include keeping appropriate meal

counts and attendance for the owner.

- Responsible to make sure all staff are in appropriate ratio to the children, in accordance

with the Dept. of Public Welfare regulations.

- Aiding and supervising in the instruction of group time, learning tree, chores, etc.

Located: 2510 Brownsville Road Pittsburgh, PA 15210

Supervisor: James Thomas 412-***-****

March/2013-present

McDonald’s Restaurant

Customer Service

- Fulfilled all customer service domains which included, but was not limited to order

taking, serving and performing cash register duties.

- Maintain cleanliness throughout entire restaurant and all work stations

- Assist all staff members in providing appropriate customer service while maintaining a

professional work environment.

Located: 7277 Saltsburg Road Pittsburgh, PA 15235

Supervisor: Mark 412-***-****

April/2011-December/2012

Blessed Assurance – Home-based Childcare

- Responsible for maintaining all children’s safety and well being. These duties included,

but were not limited to preparing children’s lunch, changing diapers and providing an

educational learning experience through learning tree.

Located: 9925 Grandview Ave Pittsburgh, PA 15235

Supervisor: Tracy Williams 412-***-****

Summer job: 2008-2010

High School Achievements

•High Honor Roll

•Track

•Fitness Team

Technical Skills

•Windows 2007, XP

•Microsoft Office, Word, Excel

•Data Entry

•World Wide Web

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