Customer Service Manager

Douglas B. Bird

208-***-**** *** E *RD S, Rexburg,

Idaho 83440 ***********@*****.***

Objective

Utilize customer service & business ownership experience, supply chain

management education and Spanish language skills to improve overall

business operations.

Experience

Warehouse Forklift Operator, Dickenson's Frozen Foods, Sugar City, Idaho

Sep 2013 - Present

Planned ahead to keep like item products together for staging and shipping

in prod/ warehouse

Promoted within first month of being hired

Owner, Madison County Auto Parts, LLC and Amazing Gifts, Rexburg, Idaho

Oct 2007 - Sep 2013

Achieved 10% year to year growth in a mature, slow/no-growth industry

Established over 275 new accounts with salvage yards and other suppliers

Set company apart from other auto parts brokers by accepting returns

directly from customers

Team Lead, Pet Co, Idaho Falls, Idaho Sep 2007 - Oct 2008

Given additional responsibility to change inventory reorder points, saving

$3,000 total

Reduced shrink in department to .18 %, lowest level in store manager's

memory

Intern, Wal-Mart, Idaho Falls, Idaho Apr 2005 - Sep 2007

Interviewed and hired over 300 associates, supervising them in all HR

matters and procedures

Trained in all aspects of Wal-Mart Supercenter operations

Dairy Supervisor, Associated Retail Stores, Provo, Utah Feb 2003 - Jun

2004

Created program to lower prices of expiring goods, increasing sales and

lowering shrink

Convinced management to add night Dairy supervisor, dramatically improving

customer service

Shift Manager, Pizza Hut, Tustin, California Feb 2000 - Oct 2000

Used Spanish speaking skills to broaden customer base

Jul 2009 - Mar 2010

Handled daily cash proceeds; preparing and delivering bank deposits

Education

Brigham Young University-Idaho, Rexburg, Idaho Jan 2005 - Dec 2009

B.S. Degree in Business Management

Minors in Supply Chain Management and Spanish

- Fluently speak, read, and write in the Spanish language

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