Customer Service High School
Resume:
JOHN HARRY ESSIEH
Norwood, MA 02062
Home 781-***-****/Cell 781-***-****
**********@*****.***
A very energetic, high achieving, goal setting, motivated and
experienced professional looking to make an impact and a difference in your
company; Very knowledgeable and possess the educational background to help
achieve the goal of your company. Very proficient in Microsoft Windows,
Word, Excel, Power point, outlook, Internet, soft trac software, DMP
Database, Athena net, and can operate an IBML Image Processing scanner. Can
easily adapt to change and willing to learn. Have more than 8 years of
experience in customer service. Have more than 2 years of experience in
call centers assisting customers. Very easy to work with and can
communicate extremely well with others. As a team member, working to
achieve a common goal is my purpose. Can interpret for someone in Akan and
bring a very rich and diverse culture into your company.
PROFESSIONAL
EXPERIENCE ATHENA HEALTH INC. Watertown, MA
Claims Operation/Batch Creation
2005 - 2013
> Submitted insurance claims electronically to various insurance
companies for payments on behalf of medical professionals.
> Worked in a high security area that oversaw a daily amount of about
two million dollars.
> Regularly met tight deadlines
> Utilized DMP data base to make funds available for our clients
through U.S. Bank
> Handled lockbox & mailbox clients
> Utilized IBML Image Processing scanner to scan images for up to
10,000 documents per hour
ALIMED INC. Dedham, MA
Account Care Specialist/Sales Facilitator
2004 - 2005
> Opened accounts for various medical facilities.
> Placed orders for various hospitals, nursing homes as well as medical
distributors such as CVS, Brooks, and Walgreens pharmacies.
> Provided excellent customer service to clients
> Met daily and monthly deadlines
HOME DEPOT Waltham, MA
Customer Service Representative
2001 - 2004
> Provided customer service to Home Depot Contractors by handling day to
day cash transactions at various cash registers.
> Assisted customers in various departments and also provided assistance
to the refunds departments.
> Handled day to day situations and complaints of customers to bring
satisfaction & resolutions.
> Provided training to new employees as needed.
John Harry Essieh **********@*****.***
Page 2
S.O.U.L.S Boston, MA
(Suffolk Organization for Uplifting Lives through
Service)
Office Assistant
2003- 2004
> Answered telephone calls and took messages as well as made deliveries
throughout the Suffolk University campus.
> Worked with other campus organizations to organize events such as
breast cancer awareness month, world AIDS day, and Suffolk's monthly
blood drive.
EDUCATION BOSTON UNIVERSITY Boston, MA
Master of Science Degree
2008
Major: Criminal Justice
SUFFOLK UNIVERSITY Boston, MA
Bachelor of Science Degree
2003
Major: Criminology and Law
WALTHAM HIGH SCHOOL Waltham, MA
High School Diploma
1998
College Prep Courses
AWARDS/HONORS
> Outstanding Senior of the Year Award (4/03) (Suffolk University)
> Outstanding Student Organization for the Black Student Union (4/03)
> Certificate of Achievement and Recognition for Vice-Presidency on The
Black Student Union Executive Board (4/03)
> Certificate of accomplishments and contributions to Suffolk
University's Leadership Institute.
> Certificate of Appreciation in recognition of the commitment to
Community service through S.O.U.L.S (Suffolk Organization for
Uplifting Lives through Service)
COMMUNITY INVOLVEMENT
> Current Youth & Young adult leader & teacher in my congregation
> Have and continues to be a community organizer in my congregation
> Have organized different events for the students and young adults in
my community such as seminars, conferences, and camps.
Contact this candidate