Customer Service Manager

JENNIFER L. GAY, CCRP

**** ********* **~HAMBURG, N.Y. 14075

716-***-**** Home 716-***-**** Cell

OBJECTIVE; To secure a challenging career-oriented position within a

company in which offers opportunity for future professional

growth and advancement.

EDUCATION;

JUNE 1995 HILBERT COLLEGE, HAMBURG, NY.

Bachelor of Science, Criminal Justice.

JAN. 2009- University at Buffalo Neurosurgery, Inc. Buffalo, NY

Present Administrative Research Coordinator

Coordinates the implementation, Regulatory control and

coordination of grant and clinical trial initiatives and

research studies while assisting the Department to expand

its Funded Research Activities. Oversees research studies

in an administrative and operational capacity while

maintaining compliance with guidelines set by governing

agencies

OCT. 2007

DEC. 2008 Elderwood/KABA Healthcare, WILLIAMSVILLE, NY

Billing Manager/Director

Project lead for achieving and maintaining JCAHO

accreditation. Management of department consisting of:

reimbursement specialists, billing clerks and customer

service representatives. \Overseeing all claim processing

to third party payers, including Medicare, Medicaid and

other insurances. Maximizing the collection of accounts

receivable and handling of appeals. Invoicing for products

and services not covered by third party payers. Working

cohesively with sales reps and distribution staff to

address customer concerns.

JUNE 2005

OCT. 2007 Dr. Repicci & Dr. Romanowski, WILLIAMSVILLE, NY

Office Manager/Administrator.

Supervision of front office procedures, staff and surgical

assistants. End of month reports. Installing of

electronic claims submission and NEA attachments to all

major insurance companies. Oversee A/R for two physicians.

Schedules for the 35 staff members. Re-appointments for

the doctors for all the hospitals. Makes sure the doctors

credentials are all up to date. Surgical schedules for the

two doctors and on call schedule also. Perform internal

audits and fraud compliance. Performed conflict resolution

within the office setting. Performed written and verbal

warnings with in the office. Attends monthly doctors

meeting to update them on the progress of the offices.

MARCH 2005/

OCT. 2001 OXYMED CORPORATION, BOWMANSVILLE, NY.

Office Manager/Billing, Claims Adjuster.

Preparation of all claims to insurance companies.

Knowledge of all compliance guidelines. Quality assurance

on all patients claims in relation to fraud abuse on

medical documentation. All account receivables, patient

billing and posting of insurance payments. Daily routes for

the drivers schedules. Prepared the HIPAA compliance

guidelines for the corporation, all demographics that went

into the computer. Worked with all major insurance

companies, Including Medicare and Medicaid with extensive

knowledge of coverage and benefits.

EDUCATION;

JUNE 1995 HILBERT COLLEGE, HAMBURG, NY.

Bachelor of Science, Criminal Justice.

SPECIAL SKILLS SOCRA member and Certified Clinical Research Professional

(CCRP) CITI trained, certified.

Excellent communication, customer service and management

skills. Excel, Word, Medent, Bonafide, Pacware, Discuss,

and Microsoft XP proficient.

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