Project Manager Quality Assurance

Derrick Hodges, PMP, ITIL v*, CSSGB

*** ******** **** ******:

469-***-****

McDonough, GA 30253

*********@*****.***

Professional Summary

Seeking opportunities to contribute to a winning organization utilizing

strong/consistent leadership, Project Management, ITIL and Six Sigma Green

Belt skills to achieve organizational milestones and objectives

Led international projects and resources with project budgets in excess of

$50+ million

15+ years of on-time, on budget project delivery to include small and large

scale, complex projects

Energetic and focused technical professional with exceptional leadership,

communication and Project Management skills. Proven ability to effectively

plan, facilitate, and meet deadlines of multiple high level and highly

visible IT projects. Organized, customer focused, and goal oriented having

sharp attention to detail; committed to delivering solutions on schedule/on

budget in high demand, high profile environments. Successful track record

at streamlining existing operations, software implementation, solution

integration, and performing risk mitigation strategy. Highly enthusiastic

team player with seamless ability to work with business partners,

stakeholders, and sponsors to achieve common goals. A persuasive leader

with the ability to build rapport with decision makers and influencers,

skilled in diagnosing critical situations (CritSit) and developing

solutions that resolve risks and issues.

Areas of Expertise:

. Project/Program Management IT Requirements and Planning

Budgeting and Forecasting

. Resource Leveling/WBS Devel. IT Governance (s/w, healthcare)

Executive Presentations

. Risk Management Configuration Management Change

Management

. Quality Management Project Lifecycle Management ITIL v3,

Green Belt, CMMI

. 4G/LTE, VoLTE and IMS NetCool/UMTS/GPON Cloud

Computing

MANAGEMENT / TECHNICAL EXPERIENCE

Lead Technical Project Manager, Alcatel-Lucent

Oct08-Present

Lead and manage the implementation of all aspects of the customer System

Development lifecycle (primarily 4G/LTE, IMS (Web RTC, Call Center), VoLTE,

OSS/BSS (UMTS), and data migration projects), in terms of solution/feature

content, schedule and milestones, financial and budget deliverables, risk

mitigation, and overall completion of the technical solution. Serve as the

customer prime interface for all aspects of the solution and manages the

day-to-day relationship with the customer. Works closely with the Solutions

Architect to insure delivery of the functional requirements, high and low

level designs, and Test cases/Plans for the solution. Collaborate with the

Program Manager/PMO to build the enterprise solution roadmap, perform

resource leveling, establish Executive communication and escalation

strategies, create global project plans, and manage day-to-day execution of

the project schedule. Manage and lead cross functional teams (15+ per

project), applying best practices of various project management

methodologies as relevant to the solution (cascade, agile, SCRUM).

Establish and lead Project Financial and Risk Review boards, establishing

entrance/exit criteria and measurable metrics and margins. Accomplishments

and contributions to date:

. Managed and lead the software development lifecycle (SDLC) for NetCool

and OSS/BSS software integration projects of 10+ Fortune 500 North

American companies, exceeding $40 million

. Managed and lead the software integration for core network elements of

4G/LTE and VoLTE projects of 10+ Fortune 100 and Tier II North and

South American companies, exceeding $20 million total revenue

. Managed and lead the system integration for core network elements of

IMS and data migration projects of three Tier II North American

companies, exceeding $5 million

. Assisted the creation and deployment of Process Lifecycle

methodologies, maturing Alcatel Lucent Project Management programs

(CMMI) to meet industry standards

. Perform as mentor to new Technical Project Managers across North and

South American teams, emphasizing company and industry project

management methodologies and practices

. Contribute to PMO organization Process Improvement Board as the

Technical Project Manager delegate to provide direct feedback from

actual project issues in real-time

GPS Engineering Lead, Harris Communications

Jan08-Oct08

Responsible for all on-site SATCOM and GPS system maintenance (USAF IMDS

system), management, organizational level software support, and operational

and/or system testing for GPS Ground Antenna and Monitor Station

communication systems. Conducted troubleshooting, PMI checks, and analysis

of all system issues by executing government approved procedures/processes

necessary to restore operations. Provided analysis and priority

recommendations of proposed changes, performing risk assessment. Provided

feedback on engineering/specification changes Test Case Modifications

(TCM), Temporary Configuration Changes (TCC), Statement of Requirements

(SOR), Program Implementation Plans (PIP) and operations related documents.

Maintained user security identifications, security access lists, ensuring

data is properly archived. As COMSEC Manager, ensured all security

clearances and secured materials were in compliance.

Sr. Project Manager, Broadview Networks

Aug07-Jan08

Daily responsibilities included the project management, requirements

development, implementation of Cisco edge and CPE routers, transport

circuits, user accounts, architecture configurations, CoS and QoS levels,

IP Protocols, and firewall infrastructures. Coordinated new customer

solution design documents (HLDs) and test plans. Managed multiple projects,

supervising new network element integration, scheduled software upgrades,

and maintenance support agreements. Monitored network and field operations

during installation and circuit design processes. Analyzed anomalies and

documented best practices/lessons learned within the department. Develop

and maintain accurate network documentation, leveraging project management

software tools, project lifecycle strategies, and other methodology and

integration processes. Managed complex, large, and enterprise project

activities, performing resource leveling and work package estimates.

Established consensus for the project scope/charter, business requirements,

and functional/system requirements for stakeholders, sponsors and other

project leaders. Prepared project WBS and schedules that included project

tasks, work assignments, work packages, resources, project milestones, and

duration estimates. Responsible for managing project budgets and project

resources (Cisco routers, WIC cards, contractors), tracking all

expenditures and reporting impacts to both gross and variable margins.

Developed post-implementation plans and executed post-mortem reviews to

determine if the solution met project scope and end user expectations.

Network Planning Manager, XO Communications

Jul00-Jul07

As Network Planning Manager, duties included the overall planning of OC-

12/48 SONET Optical Networks for 21 Tier 1 Markets; DS3/OC-3 costing and

vendor/contract negotiation; Implementation and installation management of

all DS3 Network transport. Managed network element planning to include

Lucent 5E/Nortel DMS 500 systems, IDLC systems, CAC/HDSL muxes, Fujitsu

Optical Transmission Equipment, VoIP systems, and CISCO data routers;

Network forecasting and growth augments. Responsible for the Customer

Circuit Design/Provisioning group, ensuring that all North American IXC

circuit adhered to all testing and compliance. Developed and implemented

Quality Assurance practices for database integrity, established circuit

validation processes, e911 ANI/ALI and VoIP ALI database compliance

processes, and served as the E911 Database SME for the Company. Manage

contract negotiation and renewals with vendors, ensuring required SLA and

service metrics are in place. Maintain group production performance metrics

for E911 Additionally, managed the design, provision, export and

engineering of numerous DS0 / DS1 / DS3 products and services within 40+

Tier I markets throughout the US.

Program Manager, Quality Communications, Inc.

Oct99-Jul00

Daily activities included Enterprise Content Management (ECM) for mid-size

and Fortune 100 companies; accountable for the survey, data gathering,

analysis, and implementation of cost solutions. Utilized account financial

budgets and CSRs to establish work orders to determine compliance and/or

fraud resulting from misuse of services. Demonstrated understanding of

tariff structure and FCC regulations.

Network Planning Manager, US LEC

May99-Oct99

Responsible for the maintenance and management of network elements in

addition to the growth of the infrastructure for US LEC network elements.

Maintain constant awareness of changes and costs in network capacity and

facilities, remaining abreast of customer requirements related to these

facilities. Monitored network to ensure that service levels were

maintained. Prepared facility requests for new market SONET ring backbone

orders. Prepared backbone infrastructure of new Pennsylvania, Baltimore and

D.C. network facilities/trunking. Worked with Network Cost group to

determine least cost and diverse facility routing, preparing network

designs. Coordinated network and trunking/interconnection construction

requests. Prepared network maps and maintained various technical databases.

Monitored network traffic utilizing GVC, LERG (NPA/NXX) and ORACLE to run

batch reports. Augmented all network trunk groups to minimize call

blockage. As E911 Implementation Manager, ensured all safety guidelines

were maintained.

Site Switch Manager, Cognizant

Jul98-Apr99

Perform installations, administration, upgrades, repairs, traffic analysis,

maintenance and translations programming of DEFINITY G3 ECS, Call CMS, and

INTUITY AUDIX voice mail systems. Administered and regulated user accounts

for entire Texas Southern University campus, to include over 3000+ end

users. Maintained voice/data/fiber optic media, ISDN's, muxes, T-1's and

CSU/DSUs to maximize system functions. Troubleshoot and resolve network

issues, maintaining CISCO routers/switches/hubs to maximize LAN

applications. Process 100+ work request monthly, accurately resolving all

discrepancies. Coordinated vendor procurement and RFQ responses.

Fiber Install Supervisor, Network Cabling Services

Mar98-Jul98

Responsible for the installation, termination, repair/maintenance, testing

and accurate certification of various (ST, SC, LC) single and multiple mode

Seicor/Lucent fiber optic, CAT5/7, UTP and Coax media. Coordinated and

executed successful testing of fiber optic media utilizing extensive test

equipment and trouble-shooting techniques to ensure quality data

distribution and minimize dB loss. Supervised team that was responsible for

the termination of 1000+ connectors and 20,000ft+ of fiber optic media

during extensive project for Fortune 500 Company. Efficiently procured all

materials, schematics, and written objectives necessary for completion of

multiple installations to ensure quality-oriented procedures and company

policies.

Field Integration Lead, Nielsen Media Research

Oct96-Mar98

Supervised and coordinated the installation, system analysis, evaluation

and corrective maintenance of LAN/WAN systems for 400+ household and

corporate client locations, which actively provided statistical data by

monitoring viewing patterns used to determine advertising rates, Network

and TV ratings. Along with extensive travel, accurately processed updated

data changes, company expense/mileage and time management reports daily.

Efficiently installed T-1s, hub servers, and firmware. Communicated all

required policies and procedures to customers and team members. Managed and

maintained company vehicle and test/installation equipment.

Electronics Technician/Crypto/SatCom/GPS, US Navy

Sep90-Sep96

Accountable for the maintenance and calibration of shipboard Satellite

Communication System, Secure Data Transmission equipment, Voice/Data/Video

Link servers and cryptographic systems. Supervised annual preventative

maintenance schedules with Operations Department onboard USS Nimitz CVN-68

and USS McKee AS-39. Executed the quality assurance inspections of 10+

nuclear propulsion Submarine Steam/Reactor Plant and Communication

Electronics, to include mechanized Sub-safe antenna/periscope voice

HF/UHF/Microwave equipment, saving the U.S. Navy in excess of 20,000.

Responsible for the procurement and management of an electronic component

inventory, having value over $1 million. Supported the installation of

shipboard LAN, utilizing over 40,00ft of fiber optic media, SC/ST

connectors, and terminal boxes. Repaired and upgraded 500+ PC's include

peripherals, platform software packages, and gateway/terminal servers.

*Honorable Discharge, Sep 1996

(Currently an active US Navy Reservist)

EDUCATION/TRAINING

Certified Six Sigma Green Belt - Villanova University

Certified Information Technology Infrastructure Library (ITIL) - Villanova

University

Master, Project Manager Professional (PMP) - Villanova University

AA, Business/Finance - Northlake College

Computer Science/Finance - University of Houston, Downtown

Total Quality Management Course - U.S. Navy Leadership School

Quality Assurance Inspector - U.S. Navy Quality Control Program

Business Administration - San Diego City College

Satellite Communications - U.S. Navy Electronics School

Basic and Advanced Electronics and Theory - U.S. Navy Electronics School

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