Customer Service Sales

TERRY ROMERO COLLINS

**** ******** **** #****, *** Pablo, CA 94806 • 510-***-**** • ***********@*****.***

EDUCATION

UNIVERSITY OF CALIFORNIA HASTINGS COLLEGE OF LAW, San Francisco, CA

Juris Doctor, 2001

CALIFORNIA STATE UNIVERSITY, San Jose, CA

Bachelor of Science, Administration of Justice, 1997

• Student keynote speaker for the 1993 SJSU Afro-American Convocation; President of

Alpha Phi Alpha Fraternity, Inc., Epsilon Mu Chapter (1990-1993); Entered college at

age 16 and worked full time to finance 100% of education

EXPERIENCE

Sales Consultant

Service Experts, Antioch, CA 2011-present

Residential Sales Consultant for the largest Heating Ventilation and Air Conditioning company in

America. Provide assessments, consultations and proposals for customers and companies.

Maintain a high level of customer service, attention to detail, prepare special reports and projects.

Manage accounts, budgets and prepare invoices and proposals. Effective presentation of

marketing, sales strategies, trainings, customer service practices, calendaring and mediating

customer disputes.

Football Coach

Contra Costa College, San Pablo, CA 2009-present

Expert in teaching football fundamentals and currently serve as the Offensive Coordinator and

quarterback coach for the varsity team. I supervise the procurement of funding and sponsorships

from local businesses to assist with the financing of the program. I also mentor players and serve

as a campus liaison.

Property Manager/Maintenance Supervisor 1994-2009

Lewis Realty Company, Oakland, CA

Supervised maintenance personnel, hired subcontractors, and managed the financial portfolio for

approximately 65 units. I screened prospective tenants, conducted background checks, processed

applications, collected rents, increased occupancy and prevailed in every eviction. I was

responsible for hiring maintenance personnel, supervising staff, repairs and ensuring the property

was habitable. Prepared budgets, legal documents and correspondence for tenants and owners.

Administrative Assistant/Clerk 2000-2002

Sedgwick, Detert, Moran & Arnold, San Francisco, CA

Managed a docket of 250 asbestos cases from inception to final disposition. Prepared

comprehensive monthly reports, budgets, training modules, compliance reviews and

correspondence for the Senior Partners. Extremely polished writer, handled high volume

of calls, professional typist and document review. Completed time sensitive projects and

provided presentations to groups and clients.

Counselor 1996-2001

Alameda County Probation - Juvenile Hall, San Leandro, CA

Conducted crisis intervention and long-term counseling for detainees. Completed certified basic

law enforcement academy (California POST), implemented daily activities, consulted probation

officers, and monitored detainees. Participated in Union activities related to employment issues and

grievances.

VOLUNTEER:

• Mayoral Appointee, Oakland Fund for Children and Youth- reviewed grant applications

and made final recommendations for the distribution of $12 million in grant funding

for private and public agencies

• Founder, Youth Uprising Free Legal Clinic- provided free legal services to Oakland residents

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