Manager Customer Service

Phone: 904-***-**** ~ E-mail: **********@*****.*** Steven P. OBrien

Objective: Seeking a career offering new challenges and advancement opportunities.

**/**** - ******* ******** **** Storage Jacksonville, FL

District Manager / Area Manager

• Oversee operation of 22 Facilities

• Travel to multiple sites for Facility Audits and Compliance

• Verification of documentation for Auctions, Legal Ad Placement (Auction process), Conduct Auctions

• Training for Management positions, Interviewing and Hiring/Termination processes

• Employee management

• District On-Call for problem resolution

01/2007 – 02/2012 U Store It, Inc. Jacksonville, FL / Atlanta, GA

Area Manager / General Manager / Field Training Specialist

• Area Manager

o Assist the District Manager and assist in operations of multiple sites

o Travel to multiple sites for Facility Audits, Compliance and Management

o Training for Management positions, Interviewing and Hiring /Termination processes

o Employee management, Payroll

o District On-Call for problem resolution

• General Manager

o Insurance Sales, Insurance Claims processing

o Budget Reports, Reconciliation

o Property licensing, Management and Maintenance

o Collections

o Daily, Weekly, Monthly goals

o Inventory

o Customer Service, Customer complaint resolution

o Employee management

• Field Training Specialist

o Responsible for training of new hires in accordance with policies and procedures

07/2004 – 12/2005 Huron Technologies (Contracted position) Jacksonville, FL

Warranty Manager

• Process Warranty Claims, Customer Service

• Technical Support to Field Representatives, System Troubleshooting

02/2002 – 06/2004 “Standing Together… Assisting Youth” Inc. Jacksonville, FL

Executive Manager

• Certified A.C.E. Classroom Instructor / Dean of Boys

• Accounts Payable / Receivable / Collections

• Budget Reports, Profit & Loss Reports, Balance Sheets

• Managed and Supervised Office Employees

• Ordered and Maintained Supplies / Inventory

• Reported Directly to CEO / Advisory Board Member

01/1993 – 02/2001 U-Haul Co. N. Florida Jacksonville, FL

General Manager * Received Award for increasing Sales Transactions by 10% in Jacksonville 2000/2001

• Maintained a Fleet of 30 Independent U-Haul Stores/ Dealers

• Managed and trained Employees

• Payroll

• Accounts Payable / Receivable

• Create Productivity Reports, Budget Reports, Profit & Loss Reports

• Ensured Employee accuracy, productivity and goals

• Retail Sales / Customer Service

Computer Skills include all Microsoft Applications and numerous company based Internet programs.

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