Customer Service Sales
Resume:
EDUCATION
Stephen F. Austin State University
Nacogdoches, Texas
Bachelor of Science Health Science &
Kinesiology
Graduated: May 2012
GPA: 3.0
Dean's List
CRA Professional Development Certificate
Program
The CRA Training Institute
SKILLS
o Extensive ICH GCP Training and in-depth knowledge of ICH GCP
guidelines
o Grant writing experience
o CPR/First Aid Certification
o Medical terminology knowledge
o Essential leadership, organizational skills, and a strong work
ethic
o Proficient in Microsoft Office Suite
WORK EXPERIENCE
Medical Plus Supplies Houston, Texas
Complex Rehab Care Coordinator
August 2012 - Present (Employee of the month October 2012 & September 2013)
o Enrolls patients and monitors paper work progress according to
Medicare and insurance regulations and protocols.
o Schedules and coordinates patient assessments, equipment repairs
and deliveries
o Completes all authorization request forms, Title XIX, and all
other forms needed by Medicare, Medicaid, and other insurances
o Excellent organizational skill with the ability to manage
multiple priorities
o Prepares documents and assists with answering DME insurance
questions, under guidance of the ATP.
o Design/set-up logs, tracking systems, etc
Alcohol & Drug Abuse of Council of Deep East Texas (ADAC) Nacogdoches,
Texas
Intern January
2012 - May 2012
o Assisted patients in setting appointments, answered phones, and
took messages
o Provided operational support; assisted in record keeping/filing.
o Performed secretarial services and also excellent customer
service
o Participated in over 20 ADAC community activities and
presentations
o Aided with program planning, implementation, evaluation, health
fairs, and presentations
o Supported with over 50 tobacco compliance checks
o Developed approximately 10 PSAs for radio and TV
o Created Twitter and Facebook page for Prevention Resource Center
and recruited awareness for the organization
Summer Jobs
JC Penny Cedar Hill, Texas
Customer Service Associate May
2009 - August 2011
o Responsible for the replenishment of the sales floor, price
changes, and inventory adjustments.
o Maintains knowledge of Sears' merchandise and uses this
knowledge to assist and sell to customer.
o Collaborated with visual manager by building and taking down
displays.
o Stocking shelves, receiving merchandise shipments, and
monitoring that goods are ticketed correctly before going onto
the sales floor
o Assisted with the remodeling of the store by moving fixtures,
merchandise, and stock rooms
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