Sales Customer Service

Anthony J. LaPaglia

**** *. ********** • Westchester, Illinois 60154

****.********@*****.***

Cell: 708-***-**** • Home: 708-***-****

OBJECTIVE: To obtain a position within an organization where the skills acquired from more than 29 years

of extensive experience in all aspects of Consultative Sales, Relationship Management, Business

Development/Operations, Financial Services, Closing/Funding Loans (conforming, non-

conforming, FHA, and VA), Negotiations, HR, Training, and Team Building can be utilized to

their fullest. Opportunity for growth and longevity is desired.

SUMMARY: • Market Development Highly experienced in consultative sales within the financial

industry. Assess clients true needs and expectations to build lasting professional

relationships. Grow and deepen market channels through careful attention to relationship

cultivation, leading to exceptional client base development and retention.

• Business Management Utilize expertise in business growth and infrastructure

development to most effectively establish and grow operations. Draw upon extensive skills in

strategic marketing to cultivate client base. Mentor and train staff to maintain exceptionally

high retention levels.

Fifth Third Mortgage, Rolling Meadows, Illinois 2006 to Present

PROFESSIONAL

EXPERIENCE: Wholesale/Correspondent Closing Manager

• Supervise all aspects of the closing department, as second in command of office operations,

supervising closers and post closers: review/assign files, ascertaining where documents were

drawn, received, and reviewed prior to funding.

• Fund loans by wire, promptly transferring them to the post closing for stacking and shipment.

• Responsible for shipping of paper to corporate to facilitate second market sale, review of all

correspondent loans, and act as human resources liaison to the corporate office.

Accomplishments: Maintain error rate of less than 1% in closing documentation and procedures.

Generated $100 MM in closing within the first 8 months.

Implemented policies and procedures to reduce errors in correction and paperwork sent-in

to increase revenue through reduction of penalties.

Exeter Title, Chicago, Illinois 2004 to 2006

Vice President, Sales & Marketing

• Managed 5 sales associates in all aspects of title closing and sales production.

• Closed purchase/refinance loan transactions as needed, including: HUD preparation, funding

of loans, shipping of packages, and clearing of post closing issues with various lenders.

Accomplishments: Created and implemented all aspects of the Attorney/Agent Title Program, from writing

sales information documents to creating marketing folders for distribution.

Successfully maintained customer base and drove sales through excellent customer service.

Fieldstone Mortgage, Downers Grove, Illinois 2001 to 2004

Closing/Office Manager

• Directed a staff of 8 professionals in growth of client base for the wholesale mortgage industry.

• Trained and mentored staff to effective increase sales production through expert knowledge.

• Responsible for consistent closing of purchase/refinance transactions for residential loans.

Nations Title Agency of Illinois, Lombard, Illinois 1997 to 2001

Vice President - Illinois Territory (1998 to 2001)

Closing Manager (1997 to 1998)

Sales Representative (1997)

• Oversaw profitability and operations for 36 staff members in 8 Illinois offices.

• Responsible for administering daily functions for the title, appraisal, and sales departments

such as accounting, human resources, marketing, budget adherence, compliance, etc.

Accomplishments: Successfully oversaw all aspects of opening and set-up for 5 area offices.

Northern Illinois University, DeKalb, Illinois

EDUCATION:

Completed coursework toward a Bachelor of Science degree in Business Administration

2007 to Present

AFFILIATIONS: • Elmhurst Chamber of Commerce

1998 to Present

• Westchester Chamber of Commerce

1986 to Present

• Illinois Association of Mortgage Brokers (IAMB)

1986 to Present

• Illinois Mortgage Bankers Association (IMBA)

COMPUTER Familiar with Windows operating systems and internet based search. Specialized knowledge of:

SKILLS: - MS Word - Excel - PowerPoint - Various Proprietary Software

Contact this candidate