Customer Service Sales

Craig Carter - National Certified Phlebotomy Technician

*************@*****.*** 562-***-**** LinkedIn Indeed

Daly City, CA 94015

As the ideal candidate, I am passionate about providing outstanding patient care while working in a team

environment to increase the efficiency of the department; I will add many tangible and intangible benefits to

the organization. In addition, I have broad technical knowledge, strong interpersonal skills, great sense of

urgency and the experience to handle multiple priorities.

Professional Experience

Externship Potrero Hill Health Center

Completed in December 2013 San Francisco, CA

• Worked with the team to help improve our turn-around-time.

• Performed venipunctures, capillary sticks, urine collection, pregnancy, and glucose tests.

• Created a comfortable environment for patients to provide a good non -stressful experience.

• Completed daily QC checks for the incubator, freezer, and refrigerator.

• Maintained a clean and safe work environment along with resupplying.

Tier II Technical Support (CSR) Leap Motion

June 2013 to September 2013 San Francisco, CA

• Educate users on the functionality and use of the Leap Motion Controller.

• Troubleshoot technical issues and escalate bugs appropriately.

• Document and manage customer interactions in our CRM System.

• Conduct individual and group live training demonstrations via web conference.

• Identify trends in customer questions and issues.

• Develop and refine support best practices and procedures.

Customer Service Specialist, Technology Department Office Depot

February 2013 to June 2013 Daly City, CA

• Enthusiastically driving sales to meet and exceed daily, weekly, and monthly goals.

• Identifying and understanding customer needs and assisting them find the right products.

• Educating customers on the use of their electronic devices.

• Encouraging the team to excel in achieving task completion.

• Assemble and maintain planograms to create a presentable sales floor.

• Created a enjoyable environment for my team and customers.

Returns Administrator (RMA) Aim Sports Inc.

November 2011 to January 2013 Ontario, CA

• Organized department which resulted in improved efficiency and the decrease of costly errors.

• Decreased turn-around-time from one month to one week.

• Improved efficiency with my department while developing cooperative efforts with the sales team.

• In-charge of overseeing the receiving and shipping of RMAs.

• Enacted QA measures to Insured customer satisfaction and eliminate repeat RMAs

• Provided excellent customer service to people experiencing issues with their products.

Education

Bay Area Medical Academy San Francisco, CA

Certified Phlebotomy Technician, 2013

American Heart Association San Francisco, CA

Basic Life Support (BLS), 2013

Vineyard Christian High School Anaheim, CA

High School Diploma, 2005 to 2009

Contact this candidate