Customer Service Human Resources

Kevin G. Madsen

**** **** *** ***** ***** West Jordan, Utah 84084 801-***-****

*********@*****.***

EDUCATION

University of Utah, College of Social and Behavioral Science Salt Lake City, Utah

Bachelors of Science in Psychology December 2013

Dean’s List Fall 2011 through Fall 2013

Cumulative GPA: 3.82

University of Utah, College of Social and Behavioral Science Salt Lake City, Utah

Bachelors of Science in Sociology with Criminology Certificate December 2013

Dean’s List Fall 2011 through Fall 2013

Cumulative GPA: 3.82

Salt Lake Community College Salt Lake City, Utah

Associates of Science in Psychology May 2011

Dean’s List Fall 2009 through Spring 2011

Cumulative GPA: 3.9

SCHOLARSHIPS

College Scholarships

Salt Lake Community College Foundation Schola rs Scholarship 2009-2011

University of Utah Top Ten Scholarship 2009-2010

WORK EXPERIENCE

Onyx Graphics Midvale, Utah

September 2012 – December 2012

Human Resources Intern

Analyzed resumes to determine viable applicants

Organized resumes based on qualifications for hiring managers

Communicated status of hiring process to management

Organized and filed HR policy documents

Cognitive Science Lab Salt Lake City, Utah

January 2012 – April 2012

Lab Research Assistant

Conducted experiments exploring the effectiveness of multi-tasking

Provided orientation to lab participants

Collected,compiled, and analyzed experiment results

Debriefed participants of the experiment

Music Instructor West Jordan, Utah

Guitar March 2013 - Present

Assessed students’ skill levels to determine the proper beginning point

Provided appropriate level of music theory to students

Developed first time students into performing musicians

Prepared students for recitals

Halloween City Taylorsville, Utah

September 2013 – November 2013

Sales Associate

Cashiered and ensured customer satisfaction

Assisted customers and offered product suggestions

Stocked shelves, kept floor clean, and organized product sections

Participated in seasonal store tear down and pack up

Smith’s Marketplace West Jordan, Utah

May 2008 – October 2008

Parcel

Provided quality customer service

Maintained restrooms, registers, and store cleanliness

Bagged customer purchases and retrieved carts

Worked cooperatively with employees

Band West Jordan, Utah

Guitarist 2008 - Present

Developed job description

Interviewed and selected most qualified candidates

Set and managed team goals

Coordinated with venues and booked events locally

Managed and communicated effectively with team

VOLUNTEER SERVICE

Humane Society of Utah Volunteer Fostering Animals 2012

Huntsman Cancer Foundation Night of The Running Dead Volunteer Actor Oct. 2012

University of Utah Redfest Concert Volunteer Selling Band Merchandise Sep. 21, 2012

Utah Food Bank Fall and Spring Yard Work Volunteer for the Elderly and Disabled 2006-2009

Utah Food Bank Volunteer Sorting Food and Delivering Food to Elderly and Disabled 2006-2009

SKILLS AND ABILITIES

Proficient in Microsoft Word, Excel, and PowerPoint ● Detail-oriented and organized

Professional written and oral communication skills ● Group leadership and teamwork

Proficient in web based tools

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