Customer Service Manager

Location:

Posted:

March 04, 2014

Carmela Nassa-Lancellotti

St. Albans, NY, 11412

646.755.54.04

***********.*******@*****.***

SUMMARY OF QUALIFICATION:

* ***** ** * **** Application Centre Analyst: Knowledge of Canadian TRV, PRTD, Work Permits and

Study permit requirements.

Prime communications skills in English, French, Italian, Serbo-Croatian and German.

Excellent Computer skills in Word, Outlook and Excel.

Honest, reliable and productive

EXPERIENCE:

CANADA VISA APPLICATION CENTRE (VAC) New York, NY

VAC Analyst 09/2013 – 12/2013

• Liaised with the public regarding new and pending applications. Reviewed new applications for basic errors and

worked with applicants to correct them

• Helped applicants facing logistical problems to complete applications and receive results in good time

• Designed filling systems, procedures, and templates to increase productivity and streamline the VAC’s processes.

• Worked as part of a team to maintain contract requirements during transition period and peak season

HAMPTON INN Hotel JFK Airport

Night Auditor Supervisor / Front Desk Agent 03/2012 – 06/2013

• Greeted and registered guests while provided them with outstanding service during their stay.

• Worked in a fast pace environment with new challenges daily, while modifying reservations and hotel operator

duties.

• Provided a positive and warm reception with an objective to deliver outstanding customer service.

• Answering, transferring and dispatching phone calls.

Century21 American Homes Jamaica Estate

Real Estate Agent and Team Leader 04/2009 – 02/2012

• Advised clients in the home buying process from beginning to closing.

Nordstrom Garden City

Designer Handbag Specialist / Senior Sales Executive 02/2005 – 03/2008

• Assisted customers with handbags, small accessories, shoes and personal shopping.

• Worked with buyers and Regional Manager on inventory control.

• Coordinated with visual department for luxury handbag area.

EDUCATION:

Aspect International Language Academy Perth, Australia

• Intensive General English Course 06/2001 – 09/2001

Berit- Exbit Schulen Zurich, Switzerland

• College Diploma 08/1997 – 07/2000

Hoefe District, Freienbach, Switzerland

• Highschool Diploma 08/1990 – 08/1997