Customer Service Representative

Sarah Joy Ortiz

Summary

Dedicated and focused professional who excels at prioritizing, completing

multiple tasks simultaneously and following through to achieve project

goals. Seeking a role of increased responsibility and authority.

Specializing in administrative support to busy offices. Committed to

delivering high quality results with little supervision.

Experience

Intake Specialist

March 2013 - October 2013 (Part-Time Contract)

Law Office of Ed Goldner - 1616 San Pedro Avenue San Antonio, TX 78212

. Drafted meeting agendas, supplied advance materials and followed-up on

meetings and team conferences.

. Maintained the front desk and reception area in a neat and organized

manner.

. Designed electronic filing systems and maintained electronic and paper

files.

. Handled all media and public relations inquiries.

. Served as central point of contact for all outside vendors needing to

gain access to the building

. Planned meetings and prepared conference rooms.

. Properly directed agreements, contracts and invoices through the

signature process.

. Received and screened a high volume of internal and external

communications, including email and post

Administrative Assistant

January 2004 -October 2013

Complete Landscaping & Lawn Care 710 Enchanted Rock San Antonio TX, 78260

. Planned travel arrangements for executive and staff.

. Drafted meeting agendas, supplied advance materials and followed-up on

meetings and team conferences.

. Designed electronic filing systems and maintained electronic and paper

files.

. Described use and operation of merchandise to customers.

. Managed the receptionist area, including greeting visitors and

responding to telephone and in-person requests for information.

. Handled all media and public relations inquiries.

. Maintained an up-to-date department organizational chart.

. Wrote reports and correspondence from dictation and handwritten notes.

. Received and screened a high volume of internal and external

communications, including email and post.

.

Customer Service Representative

January 2008- September 2008

Abercrombie & Fitch - 11745 Interstate 10 San Antonio, TX 78230

. Described use and operation of merchandise to customers.

. Received and processed cash and credit payments for in-store

purchases.

. Exceeded targeted sales goals

. Opened and closed the store, including counting cash, opening and

closing cash registers and creating staff assignments.

. Demonstrated that customers come first by serving them with a sense of

urgency.

. Verified that all merchandising standards were maintained on a daily

basis.

Customer Service Representative

October 2007 - September 2008

West Telemarketing - 11330 W Interstate 10 San Antonio TX, 78230

. Proficient in TCS, CCS, SIG, ARC programs to process customer orders.

. Offered AT&T Products, High Speed Internet, Dish Network, Landline

Services Assist inbound customer with AT&T billing inquiry.

. Collected customer feedback and made process changes to exceed

customer satisfaction goals.

. Made reasonable procedure exceptions to accommodate unusual customer

requests.

. Developed effective relationships with all call center departments

through clear communication.

. Demonstrated mastery of customer service call script within specified

timeframes.

. Maintained up-to-date records at all times.

Skills

. Excellent attention to detail

. Ability to grasp new tasks quickly and efficiently

. Proficiency with a variety of software and computer systems including

MS Word and Excel

. Display a 'team player' attitude and professionalism

. Ability to handle a variety of tasks that include data entry,

organization and support

Education

San Antonio College

Business

. Student government representative

. Coursework in Marketing and Advertising

. Advanced coursework in Business Administration

. Coursework in Marketing and Advertising

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