Customer Service College

George E. Antypas

*** ******** ******, *********, ** 02861

401-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

. Experience in working in libraries and archives

. Worked both individually and as a team member

. Expert research and investigative skills leading to actionable results

. Strong problem solving/analytical skills demonstrated in managing

complex cases

. Ability to analyze and present data to support decision-making

. Recognized for outstanding written and verbal communication skills

. Extensive customer service experience honed in fast-paced environment

ARCHIVAL EXPERIENCE

Member of the Society of American Archivists (2013-present)

Pawtucket Library, Pawtucket RI, Archives, July 2012-present: Volunteer

. Processed the archives of the Pawtucket Arts Council

. Created and Encoded Finding Aid for the Guide to the Pawtucket

Arts Council

Archive

. Inventoried, arranged, and described the documents of the

Pawtucket Arts

Council

. Processed the collection on an item-by-item basis

. Wrote DACS-compliant EAD finding aids

http://www.pawtuckethistoryresearchcenter.org/pawtucket-arts-council-

archive.htm

Providence College, Providence RI, Archives, Dec. 2011-June 2012: Volunteer

. Created and Encoded Finding Aid for the Guide to the National

Association for the Advancement of Colored People, Providence, Rhode

Island Branch collection

. Created and Encoded Finding Aid for the Guide to the John J. Fawcett

Cartoon collection

. Inventoried, arranged, and described the documents of the Providence

branch of the NAACP and cartoons of John J. Fawcett

. Processed the collection on an item-by-item basis

. Wrote DACS-compliant EAD finding aids

http://library.providence.edu/spcol/fa/xml/rppc_naacp.xml#id0x00747460

http://library.providence.edu/spcol/fa/xml/rppc_fawcett.xml

Brown University, Providence RI, Archives, Fall Sept.-Nov. 2010: Fall

Internship

. Created and Encoded Finding Aid for the Brown-Francis Papers

Collection

. Inventoried, arranged, and described the papers of a prominent Rhode

Island family

. Processed the collection on an item-by-item basis

. Wrote a DACS-compliant EAD finding aid

. Among the materials in the collection included letters, estate deeds,

accounts, catalogues, journals, invoices, bills of laden, legal

documents, photographs, and miscellaneous

Town of Burlington, MA Archives, Fall 2009: Fall Internship,

. Created Finding Aid of Town Celebrations

. Surveyed the existing arrangements

. Created a plan for completing processing of the records

. Rehoused documents

. Among the materials in the collection included letters, newspaper

articles, catalogues, journals, and miscellaneous items

CUSTOMER SERVICE EXPERIENCE

Bank of America, Providence, RI

Research & Adjustments Rep II, 2003- 2007

. Managed complex cases requiring analytical and problem resolution

skills

. Investigated daily incoming research and adjustment inquiries

. Answered service requests and inquiries received from various channels

. Determined accounting entries and made appropriate disposition

. Provided support and training to other researchers within the

department

. Operated several computer databases to do research

. Contacted customers and merchants to determine validity of claims

. Managed financial responsibility over customers' purchases

SKILLS

Technical: Microsoft Office: Outlook, Excel, Word, and PowerPoint, Moodle,

Web 2.0, XML Editor, Note Tab, Technologies (blogs, wikis), Social Media

(LinkedIn)

EDUCATION

Simmons College, Boston MA

Master of Science in Library Science. 2011

Providence College, Providence, RI

Master of Arts in History, 2007

Northeastern University, Boston, MA

Bachelor of Science in Political Science, Minor in History, 2003

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