Customer Service Manager
Resume:
Amanda L. Kinley
Lexington, NC *7295
Experience
Customer Service Assistant/Cashier
Angel's Inc Archdale, NC
March 2011 - Present Seasonal Worker - Part Time
Assist clientele as they enter office and via phone
Assist customer with return, purchasing store plans and service packages
Assist customers with specials payment and in house credits
Bookkeeper
Tar Heel Lanes High Point, NC
August 2012 - May 2013 Part Time
Prepare bank deposits by compiling data from cashiers, verifying and
balancing receipts, and sending cash, checks or other forms of payment to
bank
Receive and Record bank cash, checks and vouchers
Access computerized financial information to answer general questions as
well as those related to specific accounts
Check figures, posting and documents for correct entry, mathematical
accuracy and proper codes
Manager
Thomasville Pet Center Thomasville NC
July 2007 - November 2010
Oversee grooming and boarding center
Assists by processing payment and reconciling payments though multiple
methods including cash, check or credit card
Assists in Collections on past due notices by telephone calls and written
notices
Provide employees with guidance in handling difficult or complex problems,
and in resolving escalated complaints or deputes
Train and instruct employees in their job duties and company policies, or
arrange for training to provided
Education
Guildford Technical Community College
May 1998
Associate Degree of Business Management
Skills
15 plus years in Customer Service
Ability to make decisions relating to Assigned Operations
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