Manager Customer Service
Resume:
TODD W. PINKEL
**** *'Meara Drive, Houston, Texas 77025
*******@***.***
Education:
New Mexico State University, Las Cruces, New Mexico
Bachelor of Science: Hotel, Restaurant, and Tourism Management; minor in
marketing
Work Experience:
Liquid Concepts, Inc. Houston, TX, December 2010 - Present
. Owner/Operator of Maui Wowi Hawaiian Coffees and Smoothies franchise
. Marketing of premium specialty products prepared on site to event
operators, venue management companies and non-profit organizations
. Event planning, inventory management, staff training, field
operations, accounting and equipment maintenance
. Negotiation of event and venue contracts
. Direct sales to the public at hundreds of shows, sports events, and
fund raisers
. Contract operator at Constellation Field, home of the Sugar Land
Skeeters minor league baseball team
. Formal training in franchise operations and marketing
Zo 's Kitchen Houston, TX, May 2009 - December 2010
. Manager of day to day operations.
. Catering manager for downtown and medical center territories
. Job functions included inventory management, hiring and supervision of
staff, and maintaining highest level of customer satisfaction
Mighty Mikes Subs Houston, TX, Feb 2009- May 2009
. General manager of operations for startup restaurant
. Developed and implemented all food preparation procedures
. Responsible for establishing compliance with all facility and food
preparation regulations and passing inspections
. Directly managed P&L, food cost, labor cost, marketing, advertising,
schedules, staff hiring, training, and payroll
Movie Tavern Houston, TX, April 2007- Oct 2008
. Assistant GM for multi-screen dine in theater complex
. Managed all facets of operations to enhance the customer's movie
experience including food and beverage and alcohol sales.
. Responsible for hiring, training, scheduling, and supervising 50
employees
Jason's Deli Houston, TX, April 2006 - April 2007
. Manager of daily operations including food preparation, catering and
in-store customer service
. Responsible for inventory control and quality assurance of food
ingredients
. Hired and supervised staff
Residence Inn by Marriott Houston, TX, July 2005- Jan 2006
. Front desk guest service representative - assisted guests with check
in and checkout, handled guest complaints and requests, utilized
inventory management software
. Night auditor - balanced daily revenue and researched accounting
discrepancies
. Market manager - ordered all food and beverage items for hotel while
controlling cost and revenue
. Named Guest Service Representative of the Quarter
Certifications:
. Alcohol certified and Serve Safe certified
. CPR certified, First Aid certified, and Lifeguard certified
Community Service:
. La Casa Battered Women's Shelter - Helped raise thousands of dollars
through fundraising efforts within the local community
. Toys for Tots - Collected toys for underprivileged youth in New Mexico
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