Customer Service High School

Nicole Cunningham

**** ******* ***, *** *****, CA 92139

Home: 619-***-**** - *********@*****.***

Professional Objective: To use my skills and experience as a journalist and communicator to attain employment

in an administrative supportive staff position or the fields of journalism, communications or public relations.

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Skills

Professional phone etiquette

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Microsoft Office proficient

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Excellent communication skills

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Social media knowledge

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Articulate and well-spoken

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Works well under pressure

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Relevant Work History

07/2013 - Scanner/Data Entry - San Diego Convention Center Corporation

My duties for the San Diego Convention Center Corporation included working as a

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Scanner/CRT during one of their biggest and most popular conventions the annual San Diego

Comic-Con. I am on recall as returning staff for future events.

I performed data entry, scanning, badging, ID checking and customer service during the

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convention.

04/2007 to 07/2013 -Brand Ambassador - Sunflower Staffing/Events and Promotions

As an in-store Event Personnel member I was responsible for engaging customers,

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product demonstrations, handing out brochures, flyers and samples of demonstrated products. I

also worked on the Walgreen's Wellness Tour at several of its locations in San Diego County.

The tour offered free health screenings throughout the community.

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04/2006 to 06/2006 - Student/Staff Writer San Diego City College Newspaper

My tasks included movie reviews, interviews, articles, proofreading, editing and

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newspaper production using Microsoft Word, Corel, InDesign and Page Maker.

05/2005 to 07/2013 - Freelance Publicist G Dot Media

Completion of various public relations related tasks in an effort to attract publicity for

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various client activities.

Responsible for drafting and submitting bios and press releases to various media outlets

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(clips supplied upon request), increasing their online presence through social media networking

using popular platforms such as Facebook, Myspace and Twitter; as well as securing

interviews, creating One Sheets and general client promotion.

01/2005 to 07/2013 - In-Home Supportive Service Provider In-Home Supportive Services (Public Authority)

My duties include paramedical such as changing and flushing of catheters, voiding of

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urine, ambulatory massage of distressed areas to promote circulation, the administration of

medication, changing of bedding, preparing meals, laundry, light housekeeping, use of a Hoyer

Lift and personal hygiene.

Personal hygiene services include bathing, grooming, menstrual and nail care.

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As an In-Home Supportive Services Provider I also provide transportation, assisting with

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opening and reading mail, shopping, errands, understanding and interpreting instructions,

companionship and protective supervision services.

10/2004 to 01/2007 - Staff Writer San Diego Voice and the Viewpoint

Responsible for attending various assignments and engagements in and around the

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community for news reporting purposes.

My tasks include interviewing, assembling information, writing, proofreading, editing and

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formatting articles using Microsoft Word and Page Maker as well as newspaper production and

public relations.

02/1995 to 08/2011 -Business Manager Smiling Faces Daycare

Responsible for date entry, clerical duties, social media, marketing and maintenance.

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Second in command in absence of the director, my duties also include point of sales

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transaction, direct supervision of staff and customer service. Responsible for data entry and

similar clerical duties such as maintaining spreadsheets, receptionist duties and general office

management.

04/1989 to 02/1995 -Intermediate Clerk Typist County of San Diego

Responsible for clerical and receptionist duties while working for the Family Support

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Division of the District Attorney's office and Revenue and Recovery.

Duties included typing, filing, customer service, checking in of respondents, defendants,

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custodial parents, typing of court stipulation orders, answering telephones, court case review,

opening accounts and billing defendants for restitution, restitution fines and PSI reports.

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Education

1987 – High School Diploma - Crawford High School – San Diego, CA

1999 - Associates of Liberal Arts Degree - San Diego City Community College – San Diego, CA

Currently - Bachelor of Arts: Journalism and Mass Communication - University of Phoenix – Kearny Mesa, CA

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