Customer Service Manager

Ramon J Olavarria Jr.

* ********** *** ****: 646-***-****

Staten Island, N Y 10305 ***.*********@*****.***

Summary

Focused operations manager, and successful in contract negotiation and process improvement. Always remains calm in

high-pressure situations. Maintain knowledge of industry trends, and shifts to offer valuable insights on

opportunities for new growth and expansion.

Highlights

Microsoft Office Suite Finance/Account Special

Site Assessment Project Management

Staffing, scheduling and payroll CCTV

Quality Assurance Control Marketing and Sales

Experience

Operations Manager 03/2006

11/2013

Allied Barton Security Services New York, NY

Prepared and managed annual budget and met financial goals, including gross profit, overtime and payroll accuracy.

Managed multiple teams of security officers, site and shift supervisors totaling up to 5,000 hours per week, and including

hiring, firing, scheduling, training, coaching, accounts receivable, accounts payable and collection. Participate in

Investigations of criminal and/or violent incidents for various clients on residential and commercial property, including

college dormitories and financial properties. Coordinated necessary support services to effectively manage client sites

to meet or exceed financial and operational goals and provide quality customer service.

Account Specialist 07/2002

03/2006

Andy Fran Services New York, NY

Maintained offices by organizing office operations and procedures, prepared daily and weekly schedules for security

officers and supervisors. Prepared payroll and filing systems. Maintain professional and technical knowledge by

attending educational workshops, reviewing professional publications, and participating in societies. Improve all security systems,

surveillances, and monitoring equipment, and access points permitting entry and quality control.

Field Manager 08/1999

07/2002

McRoberts Protective Agency New York, NY

Supervised security employees, duties included planning, scheduling and organizing and directing work, training

personnel and recommending applicants for employment, or for discipline, termination or retention. Taught and enforced

safety regulations at the work site. Assist Crime Prevention Officer in identifying high-risk areas and initiates actions to

reduce risk.

Education

University of Phoenix Present - 2018

Bachelor of Science in Criminal Justice Administration with a concentration in Security

New York, NY

High School Diploma: Francisco Zayas Santana 1999

Villalba, PR, 00766

Community Service

Auxiliary Police Officer 1999-

Present

NYPD

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