Customer Service Medical

Maribel Ramirez

***********@*******.*** • Cellular 201-***-****• Home 201-***-****

Summary of Experience

Empathic, effective, and motivated professional who combines clinical experience with compassion to meet the challenges facing today's healthcare organizations. Clear awareness of diverse backgrounds, alert to widely varied patient needs and circumstances. Collaborative team player, acting as key resource to colleagues and allied health professionals.

Hudsonview Care and Rehab Center, North Bergen, NJ 2012 to 2013

Resident Funds Coordinator

Handled nursing home resident funds. Fie r medicaid applications for certain residents. handled all aspects of residents payor source and helped family members with the process for the residents long-term care

Heart Center of Jersey City, Jersey City 2007 to 2009

Medical Receptionist

Scheduled patient diagnostic appointments and medical consultations. Answered telephone and directed call to appropriate staff. Maintained medical records and correspondence files. Prepared and transmitted patients' bills.

Healthy Child Pediatrics, West New York 2005 to 2007

Office Manager

Supervision of patient scheduling,registration, medical records,billing and collection, data entry and processing and cash posting.Promoting excellent customer service. Develop, implement and maintain office policies and procedures.

Pavonia Medical Associates, Secaucus,NJ 2001 to 2005

Medical receptionist

Greeted visitors, ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Scheduled patient diagnostic appointments and medical consultations.

Hugo J Alonso MD Union City,NJ 1995 to 2000

Receptionist/ billing

Greet patient, scheduling appts, booking procedures in hospitals,billing and maintaining all aspects of policies and medical office procedures

Emerson High School

Spanish fluent in speaking reading and writing

Confidentiality Assurance

Patient & Family Communications

Competent using software including: Windows, Word,, E-mail, and the Internet.

REFERENCES AVAILABLE UPON REQUEST

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