Customer Service Management

LAUREN E. IRWIN

**** ******** *** *** ** Mechanicsburg PA 17055 Phone: 717-***-****

Email: *****@***.***

Objective

To obtain a position in a child-centered company and be part of a team working toward a common goal

Teaching Experience

Student Teaching Mountain Crest Elementary, 3rd Grade, Burke County, NC 1/13-5/13

! Developed, implemented, and delivered common core objectives in an economically

disadvantaged, multicultural school; Participated in IEP meetings and assisted with

objectives based on observations of student in the classroom; Collaborated with grade

level teachers in weekly meetings to discuss formative assessments used, and shared

instructional materials and ideas; Presented shared lesson for professional development

in-service; Participated in NC training sessions for teacher best practices; Enforced

school behavior management policies at classroom level; Attended webinar on

accountability, rigor, and student performance; Incorporated technology into lessons

!

Related Experience

Lead Teacher The Goddard School, Enola, PA, Pre K 9/13-Present

Deliver hands-on curriculum to students using teacher made materials; Differentiate

instruction for the developmental level of each child; Implement classroom and behavior

management plans to maintain a safe, fun environment; Supervise and guide student play

into authentic learning experiences

! a to Zz Learning Center, Harrisburg, PA, Infant-K

Substitute Teacher A 10/12-1/13

! Taught significant early childhood skills to class of 10, 3-year-old children; Managed,

supervised, and cared for groups of 5 to 15 children; Responsible for keeping a safe

environment at all times; Completed tasks such as planning, cleaning, and food service;

Responsible for closing the center; Interacted with parents; Tutored school aged students

! Experience

Field Locust Grove Elementary, Red Lion, PA, 3rd Grade 9/11-1/12

! Delivered spelling inventories on each student and implemented Words Their Way leveled

groups in the classroom; Reviewed student progress in language arts; Monitored,

motivated, and assisted students during writing;

!

Work Experience

Lifeguard/ Grumbacher Fitness Center, York College of PA 10/08-11/10

Desk Attendant

Maintained and controlled a safe environment; Provided exceptional customer service;

Created and held positive interactions with guests and co-workers

! eatherfield Community Association, Harrisburg, PA

Lifeguard H May-Aug, 2006-2010

Responsible for the safety of patrons and facility; Prevented and responded to injuries

effectively and quickly; Enforced all facility rules, regulations, and policies; Taught

swimming lessons to children ages 4 to 6

Education

References available upon request

York College of Pennsylvania B. S. Elementary Education 2008-2013

York, PA Dean’s List

References available upon request

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