Customer Service Administrative Assistant

CYNTHIA TUCKER

*** ******** ***** ***********, ** 41004

Phone: 606-***-****

E-mail: **.******@*****.***

EDUCATION

NORTHERN KENTUCKY UNIVERSITY, Highland Heights, KY

Bachelor’s Degree December 2016

MAYSVILLE COMMUNITY AND TECHNICAL COLLEGE Maysville, KY

Associates Degree May 2013

EMPLOYMENT HISTORY

CONVERGYS, ERLANGER, KY. November 2013 –

Present

Customer Service Advocate

• Responsible for taking phone calls to provide good service

• Provide tech support for customers

ALL AROUND LAWN AND LANDSCAPE, BROOKSVILLE, KY February 2009

– Present

Administrative Assistant/Customer Service

• Provide assistance and support to the office manager

• Prepare invoices and financial reports using word processing QuickBooks

• Train employees on equipment and policies

• File customer complaints and addressing them correctly

• Responsible for marketing of business to community members

BRACKEN COUNTY SCHOOLS 2004 – 2009, 2013

Substitute Worker

• Filled in for absent worker in custodial, cafeteria, and special education aide

• Followed set procedures to ensure safety and security to students as well as the staff

VOLUNTEER WORK

FRIENDSHIP BAPTIST CHURCH, Foster, KY 2012 – Present

• Participation in community events to raise funds for mission trip

• Hosted community dinners

BRACKEN COUNTY SCHOOLS, Brooksville, KY

• Raise funds for Relay for Life team

• Serve as chaperone for class trips

SKILLS

QuickBooks

Microsoft Word and PowerPoint

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