Customer Service Sales
Resume:
Jerrold P Saxton Jr.
Summary
OBJECTIVE: My long term career goal is to obtain an employment position where I can utilize my experience and knowledge in Business Management and/or Business Administration to set the foundation for prosperous career.Motivated sales professional with 5+ years sales representative experience. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
Highlights
Certified Mortgage Originator (Member of OMBA-OH)
Accomplishments
Sales and Service, Financial Evaluation, Training and Mentoring, General Office duties. Extensive knowledge in experience in multiple areas of the mortgage industry. National Mortgage Licensing System and Registry (NMLS) Proficient with Microsoft Programs, Lotus Notes, Windows XP, All Data, and Internet. Self-motivated, Detail Oriented, Flexible, Focus on working independent, Works well as team- member and team lead. Promoted to Senior Loan Officer after 12 months of employment. Promoted to Senior Loan Processor after 8 months of employment.
Experience
Proficio Mortgage Ventures, LLC Jr. Underwriter Independence, OH
Works closely with Originator and Processor to obtain loan decision.
4476 West 191st Street, Cleveland, Ohio 44135 - 216-***-**** (H) - 216-***-**** (C) - **********@*****.***
Strong problem solving ability
Safe Act of 2008 Certification
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Excellent communication skills
Review all other loan-related documents, including title insurance, flood and tax certificates and surveys, and review for underwriting approval.
Underwriter.
Demonstrated mastery of customer service call script within specified time frames.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Troubleshooting skills
Financial analysis
Flexible
Top Financial Advisor Award
Review all necessary credit documents such as appraisal, title, income, and assets documentation.
Review and issue initial credit decision to be support by Sr.
Training to obtain full lending authority.
Provided accurate and appropriate information in response to customer inquiries.
High customer service standards
Sales experience
Supervisory experience
Customer service experience
Call center experience
Capital market trends
Excellent time management skills
Training experience
Goal-oriented
People-oriented
Reliable
May 2013 to August 2013
JPMorgan Chase Bank NA Sr. Mortgage Loan Processor Cleveland, Ohio
Works closely with Client, Originator and Underwriter to obtain loan decision.
Quicken Loans Mortgage Banker Cleveland, Ohio
Network and generate opportunities for mortgage origination.
KeyBank NA Senior Mortgage Adviser (Supervisor & Trainer) Brooklyn, Ohio
Work with national branches to generate mortgage opportunities Evaluate and develop opportunities to improve financial portfolio.
Review loan-related documents, including title insurance, flood and tax certificates and surveys, and submit these documents to Underwriting.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Supplied necessary industry and market research to target new businesses.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Supplied necessary industry and market research to target new businesses.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Built knowledge about latest banking products and services through Built knowledge about latest banking products and services through ongoing training and coursework through Hondros College.
Issue proper disclosures as required by federal regulatory compliance.
Ensure pricing and fees are accurately reflected on each transaction.
Order all necessary appraisals, title, and credit documents.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Built knowledge about latest banking products and services through ongoing training and coursework with Hondros College.
Evaluate and develop opportunities to improve financial portfolio.
Originate mortgage application and process to final approval.
Inbound and outbound telesales experience.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Built knowledge about latest banking products and services through Built knowledge about latest banking products and services through ongoing training and coursework with Hondros College.
Originate mortgage application and process to final approval.
Inbound and outbound telesales experience.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Prepare and move mortgage loans to closing.
Review rate lock and point objectives for accuracy.
Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
Provided direct and indirect customer service.
Provided direct and indirect customer service.
Train, supervise and mentor new hire employees.
August 2010 to May 2013
October 2008 to November 2009
May 2004 to October 2008
Education
University of Phoenix Bachelor of Science: BusinessAdministration & Management Independence, Oh, USA Completion of degree in process.
University pf Phoenix Associate of Science: Business Administration & Management Independence, OH, USA Professional Development, Business Finance
Kent State University Some collge completed: Business Administration & Management Independence, OH, USA Professional Development, Psychology minor
Florida A&M University Some college completed: Business Adminstration & Management Tallahassee, FL, USA Professional Development, Psychology minor
The Lending Group of Ohio Independent Mortgage Banker Westlake, OH
Evaluate and develop opportunities to improve financial portfolio.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Supplied necessary industry and market research to target new businesses.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Originate mortgage application and process to final approval.
Inbound and outbound telesales experience.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Built knowledge about latest banking products and services through ongoing training and coursework with Hondros College.
Provided direct and indirect customer service.
Worked as independent contractor.
March 2000 to May 2004
Present
2011
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