Customer Service Sales

Felicia Mckim

**** ******* ** *** ******** SF, NM

505-***-**** *-****-********@*******.***

Summary

Energetic Sales Associate with a solid understanding of the sales industry. Excellent customer service,

communication and listening skills with cash management and POS systems experience.

Enthusiastic Sales Associate possessing expertise in the retail industry. Reliable, punctual and hard

working.

Energetic Sales Associate with a solid understanding of the industry. Excellent customer service,

communication and listening skills with cash management and POS systems experience.

HighlightsCustomer service-oriented

Cash register familiarity

People-oriented

Relationship selling

Basic clerical knowledge

Flexible

Dedicated team player

Sales experience

Accomplishments

Promoted to Key Holder after six months of employment.

Fulfilled all supervisory duties when Store Manager was on vacation.

.Exceeded team sales goals by 100%.

Reasoning for gaps between work history

Stayed home with my son and all through out my pregnancy for two years. My sister was ill and was

taking care of my grandmother.

June 2012 to January 2013

The Hyatt Place Santa Fe, NM

Front Desk, Answered phones, Filed any paper work from third parties, CC authorizations. . . prepped

breakfast kept everything stocked, Reservations, Shuttle, Food Orders. . .

Left on 2 week notice, Was hired by the general manager alone. Left cause I felt I was pushed to leave.

I luved my job got along with everyone but my general manager didn't seem to appreciate.

April 2012 to June 2012

New Mexico Tax And Revenue Santa Fe, NM

Taxes

Prepared all taxes, separated tax forms, made sure all stamps and forms were filled out correctly.

October 2010 to August 2011

A-1 Smoke Shop Santa Fe, NM

Sales, Manager, Customer Service

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating

staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

March 2010 to September 2010

The Hookah Shop Santa Fe, NM

Sales, Manager, Customer Service

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Contributed to team success by exceeding team sales goals by 100%.

Balanced Registers before opening and closing shop.

inventory restocking merchandise, setting new displays.

July 2008 to May 2008

The Hyatt Rio Rancho, NM

Server/Waitress

Changed all table setting before breakfast lunch and dinner.

Refilled drinks, Taking food orders and bringing them out.

Cleaning all tables set tables up for the next guest.

Setting up special buffets.

March 2008 to May 2008

Days Inn/Holiday Inn Rio Rancho, NM

Front Desk

Engaged with customers in a sincere and friendly manner.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Checked all guest in and out quickly and friendly.

Answering telephones, making reservations and any changes needed to be done for guest.

Housekeeping and room service.

Setting up buffets for incoming guest.

April 2007 to September 2007

Dillards Santa Fe, NM

Sales, Customer Service

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating

staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Placed special merchandise orders for customers.

July 2005 to February 2007

Joanns Santa Fe, NM

Sales, Customer Service, Manager

Manager opening and closing store, Greeting all customers in a friendly way.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Recommended merchandise to customers based on their needs and preferences.

Opened and closed the store, including counting cash, opening and closing cash registers and creating

staff assignments.

Built relationships with customers to increase likelihood of repeat business.

Verified that all merchandising standards were maintained on a daily basis.

References

Juella Montano 505-***-****

Ariana Chavez 505-***-****

Geviva Garcia 505-***-****

Carmen Marsh 505-***-****

Education

2006 Capital High School Santa Fe

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