Customer Service Manager
Resume:
Daniel Sarapin
Washington, NH
*********@*****.*** - 603-***-****
To secure a position where I can develop my career and apply my ten years of management, general office
work and customer service experience.
WORK EXPERIENCE
QA Technician
Blount Fine Foods - Fall River, MA - August 2012 to Present
Monitor and enforce all procedures.
Document control, for all documents such as HACCP Records, SSOP's, Conducting daily, and weekly
audits.Trending the data I collect from the audits and working with all the members of the QA department we
are able to notice, and address areas for improvement throughout the facility. Addressing these issues helps
to keep a positive work culture by using positive reinforcement, and creative training sessions. I continually
work with the production aspect of the company to ensure all products are processed and handheld correctly
within accordance with USDA, FDA, and all other state and federal regulations.
Heritage Heights Supervisor
Havenwood - October 2010 to August 2012
Resolve resident complaints about food quality and service.
* Conduct weekly resident committee meetings
* Helped design the "Healthy H" program which promotes healthy eating and lifestyle choices
* Conduct monthly sanitation audits
* Work closely with the nursing and nutrition departments to ensure each resident is receiving a high standard
of quality care
Sr Manager
Burger King - Epping, NH - May 2004 to September 2010
* Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
Resolve customer complaints about food quality and service.
* Maintain budget and employee records, prepare payroll, and pay bills, and monitor bookkeeping records.
* Monitor actions of staff and customers to ensure that health and safety standards and regulations are obeyed.
* Recruit, hire, and oversee training for staff.
* Meet with sales representatives to order supplies.
Kitchen Manager
Smitty's Cinema - Tilton, NH - November 2003 to May 2004
* Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
Resolve customer complaints about food quality and service.
* Monitor actions of staff and customers to ensure that health and safety standards and regulations are obeyed.
* Recruit, hire, and oversee training for staff.
* Meet with sales representatives to order supplies.
Night Manager
Courtyard by Marriot - Concord, NH - 2000 to 2004
Managed and maintained lodging facilities.
* Observed and monitored workers' performance to make sure that company rules and procedures are being
followed.
* Answered questions about hotel policies and services.
* Resolved customer complaints.
EDUCATION
CERTIFICATE in HEALTH CLAIMS SPECIALIST
SALTER SCHOOL - Fall River, MA
2013 to 2015
CERTIFICATE in QUALITY IMPROVEMENT
AMERICAN STANDARD OF QUALITY - ONLINE
2014 to 2014
CERTFICATE in HACCP (HAZARD ANALYSIS CRITICAL CONTROL POINT)
FDA - Fall River, MA
2013 to 2013
Bachelor of Science in Healthcare Administration
University of Phoenix
November 2010
Associate of Science in Hotel and Restaurant Management
New Hampshire Technical Institute
May 2000
SKILLS
Microsoft Office Suite, Microsoft Outlook, Microsoft Access, Office Procedures
ADDITIONAL INFORMATION
Other Skills
Database creation,and management,spreadsheet design, team building, motviation, records management
statistics.
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