Customer Service Marketing

PATIENT CARE/STAFFING COORDINATOR

Client and Staffing Interviews, Private Patient Intakes, Case Management

CORE COMPETENCIES

o Unmatched ability to provide focused work in a fast-paced environment

o Conscientious, tactical, disciplined, thorough and accurate in her

work

o Motivated by a strong sense of duty

o Innate ability to think through a plan from beginning to end, devising

solutions to possible pitfalls

Home Health and Office Skills

o Patient, family and client services

o Microsoft Word ( Alpha Numeric Filing ( 10-Key by Touch ( Typing (

Data Entry

o Telephone Ethics and Customer Service

o Familiar with Vistatrex and KanTime programs

EDUCATION

South Bay Massage College, Certified Massage Therapist, 2007

University of California State, Sonoma, Business Management/Criminal

Justice Studies, 1974 - 1977

CAREER EXPERIENCE

Continuity Home Healthcare, Los Angeles, CA, July 2008 to September 2013

Staffing Coordinator

Conducted client intakes from hospitals, insurance companies, Workers'

Compensation case managers, discharge planners, private patients and their

family members. Participated in staff recruitment, attended job fairs,

conventions, marketing, and networking events. Used marketing strategies

including posting online marketing content and developed materials for

college career departments. Developed rapport with clients and family

members and healthcare providers/caregivers including CNAs, CHHAs, RNs and

LVNs. Participated in daily case conferences. Completed various general

office tasks which included maintaining nursing staff and client schedules

in Visatrex. Accompanied nursing staff to clinics for drug testing.

Universal Home Care, Los Angeles, CA, July 2001 to March 2008

Patient Care Coordinator

Served as liaison between patients and nursing staff in hectic environment.

Accurately maintained up-to-date confidential client files, assessing,

implementing and evaluating care for diverse patient populations.

Supervised 20+ para-professionals and nurses; staffed healthcare providers

for in-home patients needing private duty care. Extensive customer service;

contact for patients, medical practitioners, insurance providers and

administrative workers, directed administrative operations. Adhered to

strict clinical protocols to retain clients while maintaining

confidentiality. Participated in job fairs, college career days, and

national conventions. Worked closely with DME facilities to foster

beneficial relationships. Recruited staff and oversaw hiring and

scheduling. Served as on-call, after-hours contact person 40-50 hours each

month providing timely assistance and resolving staffing and patient

concerns. Used marketing strategies to broaden company's exposure via

website content, interfaced with college career departments, and placed

advertisements in local and national print media.

Action Healthcare, Los Angeles, CA, January 1996 to July 2001

Patient Care Coordinator

Conducted patient interviews and registration, prioritized and assisted

medical professionals with patient in-home care. Participated in staff

recruitment, ensuring optimal match between patient and appropriate

healthcare provider. Managed client expectations and developed working

relationships with clients. Demonstrated leadership by motivating co-

workers with creative problem-solving work style. Counseled and consoled

patients and their family members, clarified care plans with sensitivity

and patience, developed strong rapport with clients, staff, healthcare

providers and associates leveraging knowledge, professionalism and

integrity.

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