Customer Service Sales Representative

Jennifer Simmons-Graves, RT (R), BS Business

*** *********** **., *. **** Lake, UT 84054

Phone: 801-***-****; Mobile 801-***-****

Email: **********@*******.***

Summary:

• Highly efficient ARRT Registered Radiologic Technologist with 25 years of

experience in a fast-paced, team-oriented hospital environment dedicated to

providing exemplary patient care while performing a variety of imaging

functions.

• Extensive experience in all aspects of the radiology department, including

surgery, portables, trauma and fluoroscopy. Responsibilities have included

preparing patients for exams, performing diagnostic x-rays, responding to

patients’ needs, accurate completion of documentation, and maintaining a safe

and clean environment for patients and fellow employees.

• Experience in staff scheduling, education, training and daily department

operations.

• Excellent organization skills and broad working knowledge of all imaging

equipment and procedures.

• Strong focus on delivering the highest quality customer service through

interaction with patients, doctors, doctors’ assistants and other medical

professionals.

Education:

• ARRT Certified Radiologic Technologist, University of Utah School of Radiology,

1981.

• Bachelor of Science, Business, Westminster College, 1993.

• Ongoing recertification and Radiologic Technology education courses.

Employment:

• Intermountain Health Care-LDS Hospital 1992-2014

Staff Diagnostic Senior Radiological Technologist

Responsible for providing the highest quality of imaging services to hospital

patients, including surgery (OR work), portables in ICU, bone-marrow unit,

emergency care and traumas, diagnostic fluoroscopy. Extensive experience with

all high-tech imaging and x-ray equipment.

Performed all duties of Radiologic Technologist in a hospital setting.

Extensive experience with CR and DR equipment.

Experience in the operating room with portable equipment (Philips, GE OEC c-

arms).

• HCA-St. Mark’s Hospital, Salt Lake City, UT 1991-1992

Staff Diagnostic Technologist

Performed all imaging and x-ray services in a hospital environment.

• Western X-Ray Corp., Salt Lake City, UT 1990-1991

Sales Representative 1985-1987

Responsibilities included local sales of national products, including large x-ray

equipment, supplies and accessories.

• FHP, Inc. (HMO), Salt Lake City, UT 1987-1990

Regional Manager, Radiology Department

Directed seven regional technical supervisors and interacted with medical

radiology director to interpret and standardize policies and procedures. Assisted

on corrective action committees to evaluate policies and objectives, accurately

established priorities to adapt quickly with changing needs. Prepared annual

budget projections for planning, and tracked and evaluated fiscal budget

expenditures. Assisted in recruiting, screening, interviewing and selecting

technical supervisors. Headed staff development, which included training,

counseling and personnel evaluations.

• Holy Cross Hospital, Salt Lake City, UT 1981-1985

Staff Diagnostic Technologist

Conducted general radiological, fluoroscopic, emergency, surgical, neo-natal,

pediatric and mammographic examinations.

Training/Certifications:

• American Registry of Radiologist Technologist

• State of Utah Professional License – Radiologist Technologist.

• Member of the American Society of Radiologist Technologists.

• IV Certified.

• Certified BLS Instructor.

Skills:

• IDX RAD RIS System.

• Philips CR and DR Systems.

• GE OEC, Philips C-Arms.

• GE RA 600 Centricity PACS System.

• Agfa Processing Systems.

• Konica Minolta Regius CR Processing Systems.

• Proficient in Microsoft Word, Excel, Powerpoint, Publisher.

Select Accomplishments:

• Certified BLS instructor who conducts education seminars to train other hospital

professionals.

• Organized steering committee for the standardization of regional imaging policies

among seven facilities. Worked closely with radiologists to maintain and improve

diagnostic quality and reduce repeat rate through education and ongoing

analyses.

• Received IHC Star Award for exemplary patient care.

• Structured program to track actual imaging procedures done to total time to

complete procedure to actual worked by each technician. Data was accumulated

and compared to utilization costs.

• Served on a committee to plan a new hospital in the Utah region. Planned layout

designs for all diagnostic and specialty areas. Also evaluated contracts and bids

for new equipment, proposed required number of FTE’s to staff new departments

and made proposals to train existing staff.

• Developed student training programs in coordination with the University of Utah

School of Radiology.

• Completed 100 hours of TQM training focusing on team building and solving

problems with quality-improvement teams. Developed teams dedicated to solving

customer-service and quality issues.

• Directed committees to evaluate policies, department goals and mammography

scheduling. Developed systems to track reporting systems and conducted

regional surveys to evaluate patient satisfaction.

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