Customer Service Sales
Resume:
Tamise Robinson
Maple Heights, Ohio, *****
******@******.***
CAREER FOCUS
To obtain employment in a facility where my education and experience can be utilized as well as
enhanced.
SKILLS SUMMARY
1. Highly skilled in collecting blood, tissue and other sample for laboratory testing with
over 100+ sticks CPR, AED and First Aid certified
2. Well-versed in conducting routine laboratory test and samples according to departmental
procedures using standard techniques and equipment
3. Properly demonstrated organizational commitment by maintaining required records to
comply with departmental policies, and protocols such as intake information, personal
data, medical history and insurance coverage ensuring compliance with HIPPA and
OSHA
4. Utilized standard procedures for the maintenance of positive patient identification while
implementing outstanding customer service skills
5. Restructured team interaction with prospective clients by developing innovative and
creative relationship building techniques that are implemented into the strategy plan
6. Exceeded sales goals by 15% each quarter gaining recognition as the lead salesperson
7. Increasing client base by 40% in Ohio earning a promotion to sales supervisor
SKILLS AND EXPERIENCE
Patient Care Technician Fresenius Medical Care- Ohio 2013-Present
• Calculating and entry of individual patients dialysis machine programming
for Ultrafiltration goal, Treatment time, Sodium modeling as proscribed
• Evaluate vascular access for patency and report unusual findings
• Obtain pre and post treatment vital signs and weight
• Perform administration of Heparin by state law
Independent Provider Ohio Home Care Provider- Columbus, Ohio 2009- 2013
1. Cultivate strong relationships with clients through effective and timely communication
2. Work with customers and clients to Identify and present solutions for specific needs
3. Set up medical laboratory equipment
4. Clean and maintain medical laboratory and relevant equipment
5. Practiced quality assurance and control
6. Prepare, process and store patient specimens and samples as needed
7. Demonstrate proficiency in taking patient medical histories and vital signs, as well as
Preforming procedures for blood sugar test and dialysis treatments
Screening Coordinator Life Line Screening- Independence, Ohio 2006-2008
8. Conducted market research to identify new business opportunities
9. Managed, organized cold call campaigns generating new business, established key
relationships with clients and executed full cycle recruiting
10. Communicated and coordinated with internal and external resources needed to deliver
orders/products on managed timelines with accuracy
Sales/Service Supervisor Verizon Wireless- Mayfield Heights, Ohio 2004-2006
• Directed recruitment initiatives to hire staff and administrative duties, setting quotas for
sales team and headed up weekly meetings for brainstorming and evaluations
Daycare Director Health & Nutritional Department- Cleveland, Ohio 1998-2005
• Hired staff and manage the overall image of the center
• Ensured compliance with all local and federal laws governing child care
• Managed the financial affairs of the child care facility
EDUCATION AND TRAINING
Cuyahoga Community College:
Early Childhood Education
Certificate: Early Childhood Education 1998
Larock Healthcare Academy
Phlebotomy Technician, Certificate 2013
CPR, AED and FIRST AID Certification – Current -2016
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