Customer Service Representative
Resume:
*.******@****.***
Santa Fe, NM 87505
Mary M. Ward
A career with the opportunity for advancement.
**** -**** ******** ************* ******** Rego Park, NY
Demonstrator
Handed out samples to customers and demonstrated the benefits of product A
vs. product B, persuading them to pick up the product I was selling.
2013 – 2013 Tompkins Square Bagels New York, NY
Barista
Made customer drinks to their specifications and served food.
2013 – 2013 Harte-Hanks Inc. Austin, TX
Customer Service Representative
Answered incoming calls, listened to client, and determined the immediate need and how to best
solve their issue utilizing the Fedex database to find out where their driver was, and the ETA of
their parcel.
Trained in Fedex operating system to accurately assess customer needs, make adjustments where
necessary and file their complaints or resolve their issues by calling and interfacing with
supervisory personnel at other Fedex locations.
2012 – 2012 Thomas Carnivals, Inc. Austin, TX
Sales
• Ticket seller with a traveling carnival, principle duties were customer service, cash control, ride
assembly and disassembly along with general cleaning duties that comes with a traveling show.
2010-2011 APAC Customer Services Green Bay, WI
Customer Service Representative
• Answered phones for Hotwire customers and assisted in travel issues. Trained in navigating the
company’s website with several windows open to access alternate sites for reference. Also handled credit
cards and made travel arrangements for customers that could not negotiate the system.
2008-2013 Kelly Services Austin, TX
Temporary Warehouse Staff
• Worked with Hastings and Andersons Merchandisers
Assigned to TMG Health as a telephone service representative.
1993 – 2002 Field’s Park Motel Wisconsin Dells, WI
Housekeeper and Restaurant Staff
Made beds and worked in the restaurant every season for nine years.
1992-1992 Deltronic Inc. Santa Ana, CA.
Shipper/Receiver/Order Picker
• Received freight and restocked, also picked orders.
1990 -1992 Bible Bookstore Orange, CA
Freight/Receiving Clerk
• Received books and merchandise for the store
• Priced and inventoried merchandise
• Worked register and assisted customers
1973-1978 Saint Joan Antida High School Milwaukee, WI.
• High school Graduate with diploma.
1992-1993 Milwaukee Area Technical College Milwaukee, WI
• Commercial Art Major
2011 -2011 Rocky Mountain College of Art Denver, CO
• Online degree program Illustration
Writing novels, graphic arts and history. Foil fencing is my favorite sport.
References
Kathleen Gavinski 608-***-****
Kevin Oro-Hahn 212-***-****
Dana Graffeo 407-***-****
Contact this candidate