Manager Customer Service

NOVA MAYS

***** ** **** *** ****, Austin, Tx ****8 H: 512-***-**** ****.****@*****.***

Summary

Experienced restaurant manager who oversees a high volume, high dollar establishment.Versed in planning daily operations, events, staffing, and inventory management. Food service professional with seventeen years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Accomplishments

Efficiently operated a high volume establishment with three full service dining rooms. Organized and executed banquets, marketing and private resident events.

Experience

Dining Services Manager Dec 2012 to Current Querencia Barton Creek - Austin, Tx Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity. Directed staff in preparation of large resident and marketing and private events. Worked closely with the chef to determine menu and floor plans for special events or occasions.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Assistant Manager Apr 2011 to Dec 2012 Walgreens - Round Rock, Texas Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.

Associate Team Leader May 2006 to May 2011 Whole Foods Market - Austin, Texas Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.Trained staff of two hundred and fifty employees for correct facility procedures, safety codes, proper recipes and plating techniques.Responsible for all kitchen operations such as production list and food quality. Hired and trained staff for food preparation and front of house duties. Ensured minimal product shrink and coordinated secondary usage of product. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events.

Manager May 1996 to May 2006 Denny's Restaurant - Austin, Texas Trained staff of thirty five employees for correct facility procedures, safety codes, proper recipes and plating techniques. Hiring and training, of all new employees.Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Compiled and maintained records of food use and expenditures.

Education

Business Administration Austin Community College - Round Rock, Texas

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