Customer Service Manager
Resume:
Lloyd Grant
Security and Investigations Professional
*********@*****.***
Summary
I have more than a year experience of being a security officer. My relevant skills are Strong interpersonal and
communication skills along with great critical thinking skills as well as leadership skills. Although i am still
new to this field i am quite experience for i have trained and worked at 16 different sites within that time period
while i was employed at Cambridge Security Services,
My Computer Skills are FileNet, Windows, Microsoft Word, Office Word, Excel, PowerPoint.
The Security Credentials i have Acquired are my 8 hour, 16 hour Certificate with Security license and Fireguard
license.
The key qualities that describe my work ethics are responsible, detail oriented, motivated high energy and
professional.
Currently i am looking to further my education as well as to endeavor deeper into my career towards becoming
a successful innovator and an Entrepreneur.
Experience
Security Officer at Cambridge Security Services Corp
June 2012 - February 2014 (1 year 9 months)
• Guarded industrial, commercial and Residential properties against fire, theft, vandalism and illegal entries.
• Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks,
logging camp area and work sites. Examined doors, windows and gates to ensure that they were secure.
• Answered telephone calls to take messages, answered questions, and provided information during non-
business hours and when switchboard was closed.
• Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence
of unauthorized persons, and unusual occurrences.
• Trained and worked at 12 different Sites, memorized each and every guidelines and regulations pertaining
to each individual site following procedures and proper protocols.
• Acquired 8 hour and 16 hour certificate, along with security licenses and fireguard license.
Security Officer at AlliedBarton Security Services
December 2011 - April 2012 (5 months)
• Received Security training Course, completed 8 hour pre-assignment certificate and 16 hour on the job
training Certificate.
Data Entry at Israeli Discount Bank,
January 2011 - April 2011 (4 months)
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• Planned and conducted audits of data processing systems and applications to safeguard assets.
• Ensured accuracy of data and promoted operational efficiency.
• Prevented inaccurate calculations, data loss and ensured discovery of errors.
• Responsible for electronically filing all documentation for the international department of IDB bank using
File Net Content Manager for document management with ready to use workflow and to automate and drive
content related tasks.
• Scanned thousands of documentation on a daily basis so that all the information will be available for instant
access to all authorized IDB personnel.
FileNet Consultant at Whitney National Bank
August 2010 - January 2011 (6 months)
• Responsible for electronically filing all documentation for Whitney National Bank using File Net
Content Manager for document management with ready to use workflow and to automate and drive content
related tasks.
• Scanned thousands of documentation on a daily basis so that all the information will be available for instant
access to all authorized WNB personnel.
• Scanned documentations into various workflows that will allow Whitney Quality Assurance Testers to have
information available for testing.
Environment/Tools; FileNet, MS office 2007, Word, Excel Outlook and PowerPoint.
Customer Service Representative at Optimum Cable
May 2009 - October 2010 (1 year 6 months)
• Executed daily operations scheduling appointments, Answering phones calls from our customers, suggested
ideas, giving directions and maintained time and production records.
• Compiled list of prospective customers from lists of homes that did not have cable television and lists of
residential addresses with names of owners and occupants.
Seasonal Delivery/ Mailing at UPS
December 2009 - January 2010 (2 months)
• Assisted driver around the stationed area with packages.
• Maintained time and production records.
Seasonal Sales Associate at Toys R Us
December 2009 - January 2010 (2 months)
• Itemized and totaled customer merchandise selection at checkout counter, using cash register and accepted
cash and charge card for purchases.
• Answered customer’s questions about merchandise and advised customers on merchandise selection.
• Stocked shelves, racks, cases, bins and tables with new and transferred merchandise.
Stock Clerk at Circuit City
August 2008 - April 2009 (9 months)
• Counted, sorted and weighed incoming articles to verify receipt of items on requisition or invoices, and
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filled orders and issued supplies from stock.
• Compiled reports on use of stock handling equipment, adjustments of inventory counts and stock records,
damage to stock, location changes and refusal of shipments.
• Marked identifying codes, figures and letters on articles, using labeling equipment.
• Responded to written and telephone requests for availability of item in stock.
Skills & Expertise
FileNet
Microsoft Office
Artistic Vision
Entrepreneurship
Data Entry
Drawing
Product Design
Product Innovation
Idea Person
Team Leadership
Leadership
Strategic Planning
Budgets
Education
Kingsborough Community College
Liberal Arts, 2011 - 2013
Grade: Softmore
Interests
My interest varies in many fields such as playing the piano, hiking, pool, football, basketball etc but my main
venture is towards technology. I have a strong passion for gadgets and new innovative ideas.
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Lloyd Grant
Security and Investigations Professional
*********@*****.***
Contact Lloyd on LinkedIn
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