Customer Service Sales

IRENE J. CHOI

626-***-**** • **********@*****.*** • 3550 Lebon Dr. San Diego, CA 92122

EDUCATION

Bachelor of Arts in Human Development

University of California, San Diego Expected December 2013

SKILLS/ABILITIES

Extensive administrative and customer service experience in retail and education sectors

Excellent computer skills. (Type 80 wpm)

o Highly proficient in using Microsoft Office programs and Internet research

Strong leadership, teamwork, organizational, and communication abilities

Passion for serving others in customer service setting

PROFESSIONAL EXPERIENCE

Dr. Kim San Diego, CA

Instructor Mar. 2009 – Aug. 2012

Instructed two young students, with specific emphasis on mathematics and reading topics

Designed suitable course curriculum that strengthens and advances their knowledge level

Utilized informative and creative educational tools to enhance their learning experience

o Workbooks, videos, reading materials, and discussion sessions

Established rapport and open communication with parents regarding the students’ progress

Reading S.T.A.R.S. Program, County Speech, Inc. San Diego,

CA

Education Coordinator Nov.2008 – Jan. 2009

Helped develop and implement an effective afterschool curriculum, which promote phonetic

awareness to sharpen students’ reading skills

Taught an introductory reading course and led group activities integrating creative learning

techniques

Wrote periodic evaluation reports to update parents on students’ progress at Olivenhain Pioneer

Elementary School (Carlsbad, CA)

Camp Cedar Crest Inland

Empire, CA

Youth Counselor Volunteer 2003 2008

Directed summer mentoring program for 8 – 12th grade students

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Counseled students with aim to increase their self esteem through creative arts activities in writing,

dance, and music

Coordinated outreach efforts for Summer Youth Conference

GAP Store Brea, CA

Dec. 2003 – Feb. 2004

Sales Associate

Handled customer purchases, exchanges, and returns at the cash register; resolved all merchandise

inquiries and concerns with patience and friendliness

Greeted customers; answered phone calls; set up and organized floor displays

set up fitting rooms

Fashion Heights Rowland Heights, CA

Associate Manager/Key Holder July 2003 – Nov. 2003

Lead cashier – Provided excellent customer service, rang up purchases, and answered inquiries

Kept a neat, presentable store front, inventory and restocked items as necessary

In charge of opening and closing the store, ensuring its security

Processed high volume sales transactions displaying exceptional cash handling accuracy

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