Customer Service Office
Resume:
Maria Everette
Menlo Park, CA
**************@*****.***
Objective: I am seeking a permanent position in a fast pace office environment where
I can use my excellent organizational and problem solving skills to benefit the company.
Business Experience:
Office of the Dean, School of Medicine, Stanford University Stanford, CA
Receptionist (November 2013-Present)
- Answer a high volume of telephone calls, transferring them as needed
- Greeting guests and executives as they enter the office
- Scheduling conference rooms
- Performing other administrative duties as assigned
Student Service Center, Stanford University, Stanford, CA
Records Assistant (May 2011-July 2013)
- Process roughly 600 transcripts monthly
- Process roughly 200 degree/enrollment certifications monthly
- Perform clerical duties such as filing, scanning, faxing, and copying
- Communicate with students, alumni, parents and third parties
- Create student photo IDs
- Write training documentation
- Resolved help tickets (customer service emails)
- Cover Cashier’s front window-handling payroll and refund checks, travel
cards
Graduate Admissions, Stanford University, Stanford, CA
Graduate Admissions Assistant (February 2010 to July 2010)
- Maintain organization of and work flow for thousands of incoming graduate
student files
- Review academic credentials for eligibility to graduate study
- Update PeopleSoft records with detailed admissions-related data
- Assist with processing of visa certifications through coordination with
Graduate Admissions colleagues and other departments on campus
- Demonstrate knowledge of several university systems including PeopleSoft,
OnBase, Remedy and HelpSU
Scout’s House Rehab Center for Animals, Menlo Park, CA
Boarding Specialist (May 2009 to March 2010)
- Work on projects using Microsoft Excel and Word
- Front desk receptionist duties
Office of the University Registrar, Stanford University, Stanford, CA
Records Officer (November 2008 to June 2009)
- Generate, print, stamp and seal transcripts
- Upload graduate admissions files
- Degree and enrollment verifications
- Scan national/international student portfolios for Graduate Admissions
- Assist in updating Registrar’s Office webpage
PetSmart, Mountain View, CA
Pet Hotel/Pet Care Specialist (October 2008 to January 2009)
- Receive and interact with customers
Advocate Christ Hospital, Palos Heights, IL
Central Scheduling/Pre Registration Call Center (August 2006 to July 2008)
- Call patients for pre-registration processing
- Check voicemail and return calls
Office of the University Registrar, University of Chicago, Chicago, IL
Receptionist Office (November 2006 to June 2006)
- Answer incoming mail and telephone calls
- Generate, print, stamp and seal transcripts
- Record grade changes in grade books
- Assist with graduation
- Assist with filing
Splash K9 Fitness Center, Mokena, IL
Pet Specialist (July 2005 to Sept. 2005)
- Receive and interact with customers
Law School Admissions Office, University of Chicago, Chicago, IL
Office Clerk (January 2005 to June 2005)
- Open mail
- Create application folders
- File students’ final examinations
- Assist professors
Office of the University Registrar, University of Chicago, Chicago, IL
Office Clerk (June 2004 to December 2004)
- Assist with grade change entry
- Stamp and seal transcripts
- Open and deliver mail
Education:
Prairie State College, IL (September 2004 – June 2006)
Homewood-Flossmoor High School, IL (2003 - 2004) Diploma
East Chapel Hill High School, NC (2000 - 2003)
Computer Experience:
- Microsoft Word, University Student Information Systems, Patient
Registration and Scheduling Systems
- Stanford University software’s: Onbase Client (Matrix), PeopleSoft (Axess),
NOLIJ, Adobe Acrobat X Pro
- Scout’s House software’s: Microsoft Access, Microsoft Office Word, and
Microsoft Excel
Contact this candidate