Customer Service Administrative Assistant
Resume:
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Breanna Bolden
Professional Experience
Mercer (Staffing Now Contractor) 9/2013 – 12/2013
Customer Service Representative
Connextions Call Center, Irving, TX 2012 – 4/2013
• Answered between 100-150 calls per day
• Tracked orders
• Placed refill orders for patients
• Sent refill requests to doctor offices
• Processed payments
• Processed new enrollment for patients
Metro PCS, Duncanville,TX 2009 - 2010
• Customer Service
• Activated new wireless accounts
• Deactivated wireless accounts
• Data entry
• Took monthly wireless payments
• Helped with inventory
• Ordered replacement phones
• Trouble shoot devices
AAFES (MilStar), Dallas, TX 2008 - 2009
• Answered between 150-200 calls per day
• Assisted customers with making payments
• Updated account information
• Sent invoices
• Correspondence
• Printed monthly statements
• Processed credit applications
Contract Engagement Irving, TX 2007 - 2008
• Worked various contract positions as an administrative assistant
• Answered phones
• Ordered supplies
• Scheduled conferences
• Typed and copied all office correspondences
• Handled all incoming and outgoing mail
• Ran end of month billing statements
• Keyed and scanned invoices
FedEx Kinko’s, Dallas, TX 2005 - 2007
Sr. Retail Consultant
• Customer Service
• Data entry, faxing, and coping
• Public notary
• Handled incoming and outgoing packages
• Answered calls
• Ordered supplies
• Inventory
• Document creation
Jeme Family Home Health, Dallas, TX 2004 - 2005
Receptionist
• Answered phones
• Ordered office supplies
• Handled patient’s charts
• Bookkeeping
• Payroll
• Scheduled conferences
• Filing, typing, copying
• Communicated with case workers and the state
Computer Skills
Windows 2000, Microsoft Office (Word, Outlook, Excel), Adobe, Vision, ATN, CCD
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