High School Quality Control

Latavia A Charles

*** ***** ******

Bishopville, SC 29010

Phone: 843-***-****

Alt Phone: 803-***-****

*******@*****.***

Employment History

Call Center Representative

**/**** - **/**** ***** Enterprises Sumter, SC

• Confer with customers by telephone or in person to provide information about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

Slaughterers and Meat Packers

05/2009 - 12/2010 PILGRIMS PRIDE Sumter, SC

• Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.

• Clean, trim, slice, and section carcasses for future processing.

• Cut and trim meat to prepare for packing.

• Remove parts, such as skin, feathers, scales or bones, from carcass.

• Knowledge of raw materials, production processes, quality control, costs, and other techniques for

maximizing the effective manufacture and distribution of goods

Cashier

10/2008 - 04/2009 Variety Wholesalers Bishopville, SC

• Confer with customers by telephone or in person to provide information about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, or adjusting bills.

• Compare disputed merchandise with original requisitions and information from invoices and prepare

invoices for returned goods.

Location Qualification Course of Study

Cashier

02/2006 - 06/2008

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping

floors and emptying trash cans.

Active Listening Giving full attention to what other people are saying, taking time to understand the

points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Speaking Talking to others to convey information effectively.

Mathematics Using mathematics to solve problems.

Social Perceptiveness

do.

•

Education and

Training

Issuing Institution

Hartsville High School Hartsville, SC High School Diploma General High School Curriculum

Contact this candidate