Customer Service Quezon City
Resume:
APRIL G. CANO
Cellular Number: 090*-*******
E-mail Address: ***********@*****.***
OBJECTIVE: A challenging job that can enhance and utilize my inner capabilities and provide
opportunities to share my knowledge and skills.
EXPERIENCE:
October 24, 2011 - January 31, 2014
Rustan Coffee Corp. – Starbucks
Edsa Mandaluyong City
BARISTA
Provide quality beverage, whole bean, and food products consistently for all
customers by adhering to all recipe and presentation standards. Follows health,
safety and sanitation guidelines for all products.
Follow Starbucks operational policies and procedures, including those for cash
handling and safety and security, to ensure the safety of all partners during each
shift.
Maintains a clean and organized workspace so that partners can locate resources
and product as needed.
Recognizes and reinforces individuals and team accomplishments by using
existing organizational methods.
Maintains regular and consistent attendance and punctuality.
Assists with new partner training by positively reinforcing successful
performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in
partner morale and communicating them to the management team.
Delivers legendary customer service to all customers by acting with a “customer
comes first” attitude and connecting with the customer. Discover and responds to
customer needs.
September, 2010 – October 20, 2011
Manila Ocean Park
Manila
CASHIER
Knowledge of basic arithmetic.
Knowledge of merchandise location or seating charts.
Skill in handling and counting cash.
Skill in communications with public.
Enter purchases into cash register to calculate total price.
Accepts cash, checks or bankcards for payment, completes checks and bankcard
transactions according to established procedure.
Calculates discounts or references; request customer identification for certain
discount and receipts as needed.
Balances cash drawer and receipts, documents discrepancies.
Assists customers in locating specific items or places.
Keeps register area neat and stocked with necessary supplies.
February, 2003 – August 23, 2009
Mc Café
Edsa, Panay Quezon City
BARISTA
Prepare a variety of espresso and coffee drinks per customer’s request.
Provides quality beverages and food consistently for all customers.
Assigned as cashier.
Responsible in maintaining cleanliness of equipments and work area.
Assisted in the management team in training new employees.
Assisted in the preparation of b-monthly and monthly reports.
Performed duties and tasks as instructed by my superiors from time to time.
September, 1999 – January, 2003
Mc Donalds
Edsa, Panay Quezon city
SERVICE CREW
Responsible for providing courteous and efficient food and beverage services to
the customers.
Present menu, take order, suggest and recommend appropriately.
Attend and respond to customers’ needs promptly and professionally.
Assigned at different stations such as Production Areas, Service Area, Cashiers,
etc.
Assisted in the management team in training new employees.
Responsible in maintaining cleanliness of equipments and work area.
EDUCATION
1997 – 1999 ACCESS COMPUTER AND TECHNICAL SCHOOL
ASSOCIATE IN COMPUTER SCIENCE
Caloocan, City
1993 – 1997 Valenzuela Municipal High School
Valenzuela, City
1987 – 1993 San Pascual Elementary School
Obando, Bulacan
TRAINING February 4, 1999 – May 4, 1999
OJT – Pag-Ibig Fund
Caloocan, City
Office Trainee
PERSONAL INFORMATION
Age 33
Nickname April
Gender Female
Date of Birth April 3, 1980
Place of Birth Quezon City
Civil Status Single
Height 4’11
Nationality Filipino
Religion Born Again
Languages Spoken English & Filipino
Father’s name Rogelio G. Cano
Occupation Disabled
Mother’s name Lina G. Cano
Occupation House wife
CHARACTER REFERNCES
Candy Campos
Head Barista – Mc Café
0905- 54012298
Lhee Querubin
Store Manager – Starbucks
I hereby certify that the above statements are true and correct to the best of my knowledge and
belief.
A pril G. Cano
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