Customer Service Administrative Assistant

Carlos A. López Collazo

** ********** ****** ***. #* * New Britain, CT 06053

787-***-**** * *******@*****.***

Administrative Assistant / Customer Service Representative

I’m seeking an employment as Administrative Assistant or as a Customer Service Oriented in

which I can utilize my personal skills to develop and foster in a team environment. I have

excellent communication and interpersonal skills, with more than seven years of experience as a

Customer Service Representative and two years as Administrative Assistant. Additional

competency areas:

• Proactive, experienced and strong interpersonal skills.

• Ability to work with minimal supervision and under pressure.

• Highly motivated team player.

• Excellent customer service and communication skills.

• Excellent telephone manners.

• Fast learner and adaptable to new environments, people and technology.

• Excellent manual dexterity and good eyesight.

• Time Management

• Strong Computer Skills

• Technical Oriented and strong troubleshooting skills.

• Computer Literacy (Microsoft Office, Photoshop, Pharmatec Software for pharmacies).

• Spoken languages English and Spanish.

Experience:

Surgical Specialties (Angiotech) Apr 2012- Jan 2014

Aguadilla, Puerto Rico

Blade Assembler / Clean Room

Manufacturing (Insertion) different types of blades for medical purposes.

•

Monitoring the product to reach optimal quality standards.

•

Maintaining documentation of the process and production.

•

Integra Neurosciences May 2011- Apr 2012

Añasco, Puerto Rico

Assembly Operator / Clean Room

Manufacturing different pharmaceutical and medical devices for the treatment of

•

hydrocephalic condition by using different types of adhesives like RP500, UV and

cyclohexanone.

• Monitoring the product to reach optimal quality standards.

• Maintain documentation of the production operational procedures.

Hacienda Andares Aug 2009- May 2011

Aguadilla, Puerto Rico

Administrative Assistant

Page 2

Making reservation for activities.

•

Attending calls and customers.

•

Handling financial transactions.

•

Managing employee schedules.

•

Use of computer to manage activity related documents.

•

Farmacia Raisa Aug 2009- Sep 2010

Rincón, Puerto Rico

Internship for Pharmacy Technician

Receiving and dispatching prescriptions.

•

Customer service.

•

Counting and preparation of medication.

•

Maintaining patient digital profiles.

•

Completing cash register transactions.

•

Managing the inventory of OTC medication.

•

Showcase Video Aug 2000 –Aug 2009

Rincón, Puerto Rico

Customer Service / Clerk

In charge of the maintenance of the video store.

•

Attending customer calls.

•

Training of new personnel.

•

Movie renting.

•

Managing product inventories.

•

Hewlett Packard Jul 2002 – Jan 2003

Aguadilla, Puerto Rico

MFG Associate

Perform several manufacturing tasks for inkjet cartridges assembly, operations and

•

maintenance of automated modules and quality monitor.

• Responsible to monitor the product quality by ensuring that the processes were in control

by measuring product quality against the product standards specifications.

Education:

Interamerican University of Puerto Rico 2011 – 2012

Page 3

Aguadilla, Puerto Rico

Computer Science

Interamerican University of Puerto Rico 2008 – 2010

Aguadilla, Puerto Rico

Associate Degree in Applied Sciences

(Pharmacy Technician)

University of Puerto Rico (RUM) 1997 –

2006

Mayagüez, Puerto Rico

Bachelor Degree in English (139 credits completed)

Contact this candidate