Customer Service Manager

Gorm Young

** ******* ****, *******, *******, West Sussex, RH11 8BA

Phone: (Home) 012**-******

(Mobile) 077********

Email: ****.*****@**********.***

Personal Summary:

Being a hardworking individual, I maintain focused under pressure and in

challenging situations.

As a keen sportsman I fully understand the importance of good communication

and team work, these skills have allowed me to communicate effectively

adapting to all types of people.

My confidence and motivation helps to drive my ambition, which I apply to

everything I do.

Professional Qualifications:

2012, Athletics Coach - Enhanced CRB checked

2010, SIA - Security Officer

2007, Inspirational Selling Skills

2003, NVQ level 2 - Gym Instruction

2003, PPO-National Pool Plant Operators

2003, St Johns First Aider

2002, International Martial Arts Instructor - Enhanced CRB

checked

2002, Health & Safety at work

Educational Qualifications:

2011- 2012, Central Sussex College, Crawley -

PTLLS

2000- 2002, St.Wilfreds, Crawley

- 2 A levels

1994- 2000, Hazelwick School, Crawley -

10 GCSE's

Work Experiences:

Horsham Blue Star Harriers - Coach -

February '10 - Present

(Voluntary) - Enhanced CRB checked

Job Duties:

0. Developing young people to the best of their ability

0. Working with the management and athletic teams

0. Planning and implementing training sessions

0. Assessing and monitoring athlete performance

Tang Soo Do - Instructor -

November '01 - Present

(Voluntary) - Enhanced CRB checked

Job Duties:

0. Developing and assessing martial artist

0. Working with children aged 4+ insuring child protection (Every Child

Matters)

0. Planning and implementing classes keeping a long of risk assessments

0. Evaluating own teaching performance

Young's Activities - Instructor/Sales Manager -

April '04 - November '11

(Voluntary) - Enhanced CRB checked

Job Duties:

Representing company as an instructor at various outdoor events for diverse

cliental

Sales and marketing of activities/events

Writing risk assessments (taking in to account Policies and legislations)

Advertising company to different client

Rugby Football Union - Assistant Coach -

July '02 - May'07

(Voluntary) - Enhanced CRB checked

Job Duties:

0. Writing and implementing training sessions

0. Working in a team to achieve

0. Evaluating performance

0. Promoting team motivation

Servest - Security Supervisor/Manager

- January'13 - Present

Job Duties:

0. Following Health and Safety to create a safe working environment

0. Loss and prevention

0. Training new starters to complete the job affectively & efficiently

0. Supervising the security team and guiding them

0. I have trained with the cleaners, equipment and help to clean

and maintain were possible

0. I have read and understood 'what looks good'

Yodel - Deliver Driver

- September '10 - January'11

(3 month extended)

Job Duties:

Training temporary and agency drivers

Track all parcel movements in my area

Communicating with my team and customers

Crawley Borough Council - Anti Graffiti Team Worker - November '08

- August '09

(3 month extended)

Job Duties:

Training and working with other front line team on Graffiti removal

Adhering to COSHH regulations and Health & Safety guidelines

Writing Risk Assessments and reports for senior management and other

departments

Comet Retail outlet - Senior Sales Supervisor/Manager

- May'06 - July'08

Job Duties:

Educating staff and customers on the products

Supervising and working with the managers to develop my team of 20 staff

members

Analysing and reviewing staff

Gatwick (BAA) - Customer Service Agent Team Leader

- April '05 - April '06

(6 month contract extended)

Job Duties:

Using initiative remaining calm and alert in any situation

Communicating and educating both staff and passengers

Working with Security and Terminal Management to keep passengers safe and

at ease

Fitness Express - Duty Manager -

May'03 - March'05

Job Duties:

Conducting gym inductions as well as fitness programmes

Being a consultant to staff and clients

Analysing staff performance and giving reviews

On site Gym First Aider

Multi-site experience developing and training teams

Managing sales/sales team

Leisure Connection - Senior Recreational Assistant -

November'02 - April'03

Job Duties:

Face to face customer Service, implementing safety rule's and problem

solving

Covering duty managers

Cleaning and general maintenance of the leisure facilities

Granada Compass (Gatwick Airport) - Food Village Supervisor -

August'99 - January'01

Job Duties:

Food Hygiene and safety

Stock control & Management

Customer service & Problem Solving

Cleaning of food unit's and eating areas

Fire Training

First Aider

I had to make sure everything was in order as we had lots of inspections

being an Airport.

I also had to liaise with engineers when equipment failed.

I had to make sure we had enough produce up in the unit and that all waste

went to the right place at the right time.

I also had to make sure we had enough staff on duty at any one time,

making sure staff were trained up, had gone through their induction

training and that they followed the food safety guide lines.

I had to help with cashing up and float setting.

I dealt with visual merchandising within the open top chillers.

Hobbies and Interests

Rugby, Athletics, Tang Soo Do (Martial Arts), Performing Arts, Scouting,

Armed Forces

References: Available upon request

Contact this candidate