Customer Service Manager

SHAHED IMAM

*** ********** ***, *** # *,Buffalo, NY, 14215

Cell- 518-***-****, *-****-*********@*****.***

CAREER OBJEECTIVE

To obtain a challenging and interesting customer service oriented

position in any organization where I can utilize my experience and

knowledge.

HIGHLIGHTS OF QUALIFICATIONS

> Have good knowledge about computer & software

> Strong oral and written communication skills.

> Ability to work hard, well behaved, quick learner and resourceful.

> Highly dedicated and self-motivated and capable of getting the job

done on time.

> Well organized with ability to prioritized work load and good

knowledge with Health & Safety procedures.

EDUCATION

1. Studied Electrical & electronic engineering

American International University In Bangladesh

2. Studied Advance Diploma in Electronics & Telecommunication Technology

Seneca College, Toronto, ON

WORK EXPERIENCES

Manager From: 10/2012 -- till

Tim Horton (Kalra Enterprise Inc.) - 716-***-****

1405 Kensington Ave. Buffalo, NY, 14215

> Managing & organizing store, Company meeting.

> Customer service & handling customer & corporate complain.

> Employee management & hiring people.

> Making orders & managing inventory.

> Did end of the day.

> Managing bank directory & deposit money

Assistant Manager From: 08/2011--09/2012

Diana's Wine & Spirit - 518-***-****

67 Grand street, Albany, NY, 12202

> Customer service, lifting boxes, organizing stores.

> Making Orders & receiving deliveries.

> Putting Data in inventories

> Attending company meetings

> Managing money & deposit money.

Manager From: 03/2008--06/2011

Subway Sandwich - 416-***-****

548 Church Street, Toronto, Ontario, M4Y 2E1

> Managing & Organizing Store, Company Meeting.

> Making Orders & managing inventory.

> Putting data in computer.

> Customer service & leading group.

> Deposit money & close end of day transaction.

Bar Manager From: 09/2009-02/2011

SPICE ROUTE ASIAN BISTRO & BAR

499 King Street West, Toronto, Ontario, CA, M5K 1K4

> Managing all the liquors.

> Did weekly inventory.

> Helping Behind the Bar.

> Organizing party bottle service & liquor.

Shift Supervisor From: 02/2007-01/2008

COFFEE TIME COMPANY LTD.

851 Danforth Ave, Toronto, ON

INTERESTS

Computers, travelling, soccer, swimming, reading books.

References:

1. Desire William

Owner Of Tim Hortons caf & Bake Shop

Phone Number: 716-***-****

2. Kamrul Islam

Manager of Diana's Wine & Spirit

Phone Number:518-***-****

3. Lina Kouchpelova

Owner Of Diana's Wine & Spirit

Phone Number:518-***-****

4. Franklin Mintah

Supervisor Of Tim Hortons Caf & bake shop

Phone Number: 646-***-****

Contact this candidate